Automotive Service Advisor
Fidelity Dealer Services
Job Description
Job Description
Service Advisor – Automotive
We need a Service Advisor who is passionate about customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
About Us
The goal is to gather a team of highly trained, extremely motivated people, who all share the same passion and knowledge of the Automotive Industry. These people could immerse themselves into our daily routine while we provide the tools and training necessary to get our Dealer to the next level.
Vacancy posted 9 days ago
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