Tier I Desktop Support

We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance for end users in Florida. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a high level of customer service. The role supports a variety of workplace technologies and helps keep users productive through timely troubleshooting, setup, and coordination with broader IT teams.Responsibilities:• Provide first-line technical support for desktop and laptop computers, displays, printers, mobile devices, and related end-user equipment.• Resolve issues involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and other Office applications to minimize user downtime.• Assist employees with account access needs, including password changes, locked accounts, and other routine permission-related requests.• Coordinate onboarding and offboarding tasks by preparing devices, setting up user access, issuing equipment, and recovering company assets.• Install and configure operating systems and business applications, then diagnose and correct workstation software problems as they arise.• Investigate basic connectivity concerns involving local networks and Wi-Fi, and route more advanced infrastructure matters to the appropriate support teams.• Manage service tickets from intake through closure, ensuring troubleshooting activities and final resolutions are clearly documented.• Escalate complex incidents related to hardware, software, security, or network performance when deeper technical support is required.• Contribute to device refresh efforts, software rollouts, and other IT initiatives while maintaining accurate inventory and asset records.• Deliver remote assistance to users across multiple locations while adhering to established IT procedures, security expectations, and escalation guidelines.