Customer Service Coordinator

Job Description WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more! Responsibilities What Will I be Doing? The Customer Service Coordinator assists with accounts requiring special handling, following applicable policies and procedures, and aligning with all compliance, Quality Assurance, and performance goals. Uses experience with a variety of call center concepts, practices, and procedures in achieving performance, quality, and compliance results and/or standards. Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details, and such. Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets. Other duties as assigned by management based on operational needs. Qualifications What Are We Looking For: Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience: High School Diploma Ability to work a flexible schedule Proficient in Microsoft Word, Excel, Outlook, and PowerPoint Able to work in a fast-paced environment, react quickly to changes, and proactively resolve the needs of leadership and department Ability to handle all matters with confidentiality and discretion About Us What makes Hilton Grand Vacations unique? There's nothing more rewarding than creating lifelong memories, for yourself and for others. And that's what you'll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today. About the Team Play a key role in leading our industry by joining a diverse team of driven professionals. Each corporate Team Member fulfills an integral role, bringing creative innovations and progressive leadership to our global business initiatives. We offer corporate opportunities to match every type of expertise, from information technology, to development, to legal. Every area of our corporate environment reflects the warmth and openness that only the hospitality industry can provide, while demonstrating our commitment to delivering world-class expertise, products and service in our work.