Bilingual Customer Service / Dispatch Coordinator

Job Description

Job Description

Bilingual Customer Service / Dispatch Coordinator
Automation Personnel seeking a highly organized, dependable, and customer-focused Bilingual Customer Service / Dispatch Coordinator to join our growing team. This position plays a key role in supporting daily warehouse and transportation operations by coordinating with drivers, customers, clients, and internal teams to ensure efficient service and communication.

Pay Rate

$15.00-$16.00 per hour

Schedule and Hours
Monday – Friday, 9:00 AM – 6:00 PM (or until all deliveries and tasks are complete), with a one-hour lunch.

Bilingual Customer Service / Dispatch Coordinator Job Responsibilities

• Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
• Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
• Notify customers, stores, and clients of delivery updates or delays via phone and email.
• Collect, organize, scan, and file driver paperwork daily.
• Monitor, prioritize, and respond to emails in a timely and professional manner.
• Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
• Create and manage service tickets, returns, and pickup requests as needed.
• Generate driver performance and operational reports.
• Communicate effectively with management, drivers, customers, and technical support teams.
• Greet and assist visitors in a professional and courteous manner.
• Maintain accurate records and support daily warehouse and office operations.
• Provide exceptional customer service while resolving issues quickly and efficiently.

Bilingual Customer Service / Dispatch Coordinator Job Requirements

• Coordinate daily dispatch activities and maintain communication with drivers throughout their routes.
• Must be bilingual (English & Spanish).
• Monitor driver progress and provide accurate mid-day and end-of-day reports using Microsoft Excel.
• Notify customers, stores, and clients of delivery updates or delays via phone and email.
• Collect, organize, scan, and file driver paperwork daily.
• Monitor, prioritize, and respond to emails in a timely and professional manner.
• Assist drivers with equipment-related issues and coordinate with technical support teams to ensure equipment is functioning properly.
• Create and manage service tickets, returns, and pickup requests as needed.
• Generate driver performance and operational reports.
• Communicate effectively with management, drivers, customers, and technical support teams.
• Greeting and assist visitors in a professional and courteous manner.
• Maintain accurate records and support daily warehouse and office operations.
• Provide exceptional customer service while resolving issues quickly and efficiently.

Job Type
Full-time, temporary

Benefits

• Weekly Pay
• Medical, dental, vision, short-term disability, and life insurance
• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours
• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) R etirement P lan
Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Click Apply Now to submit your application or call us at View phone number on ziprecruiter.com to learn more. You can also apply in person at our office located at:

Automation Personnel Services Orlando Branch
4574 S. Kirkman Road
Orlando, FL 32811

Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.

About Automation Personnel Services
Automation Personnel Services is a highly recognized staffing agency with over 30 years of experience in manufacturing and light-industrial staffing. Our accolades include:

• 11-time consecutive winner of the ClearlyRated® Best of Staffing Client Award (2016-2026).
• Winner of the ClearlyRated® Best of Staffing Talent Award (2019-2026).
• Recipient of the Safety Standard of Excellence Award by the American Staffing Association.
• Named one of the Best Staffing Companies to Work For by CIO Views Magazine.
• Named one of America’s Best Temp Staffing Firms by Forbes (2025).
• Consistently ranked among the top U.S. staffing agencies by Staffing Industry Analysts (SIA).

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Equal Opportunity Employer
APSOrlando