Health I.T. - Enterprise Systems Technical Expert Advisor Support

Enterprise Systems Technical Expert Advisor — Operational Medicine

The Enterprise Systems Technical Expert Advisor provides senior technical, strategic, and operational advisory support to the Air Force Medical Readiness Agency (AFMRA) and Air Force Medical Service (AFMS). The Advisor supports the planning, implementation, sustainment, modernization, and optimization of enterprise informatics, information management/information technology (IM/IT), network, Electronic Health Record (EHR), Electronic Medical Record (EMR), and clinical-informatics capabilities across both in-garrison and operational medicine environments.

This position requires demonstrated experience supporting operational medicine, military medical readiness, expeditionary healthcare, deployed clinical operations, or comparable distributed and mission-critical healthcare environments. The Advisor ensures that enterprise technical solutions—including MHS GENESIS, DHA enterprise services, network infrastructure, clinical informatics tools, and IT service-management capabilities—meet the needs of fixed medical treatment facilities, remote sites, contingency operations, and operational medical units.

The Advisor serves as a senior technical liaison among AFMRA, AFMS functional divisions, Defense Health Agency (DHA), Defense Information Systems Agency (DISA), Military Health System (MHS) stakeholders, medical treatment facilities, operational medical units, clinical providers, and enterprise-service providers. The role requires independent judgment, technical leadership, and the ability to translate operational medical mission requirements into secure, interoperable, sustainable, and clinically practical enterprise IT solutions.

Key Responsibilities

• Develop and support strategic planning for enterprise informatics, IM/IT, network, EHR/EMR, and digital-health capabilities supporting AFMRA and AFMS.
• Align AFMS operational-medicine requirements with DHA enterprise architecture, MHS GENESIS functionality, DISA standards, DoD cybersecurity requirements, and enterprise-service delivery practices.
• Evaluate existing and proposed systems, applications, interfaces, technical designs, workflows, and infrastructure capabilities for suitability in in-garrison, remote, deployed, expeditionary, and operational medical environments.
• Assess current and future network, hosting, connectivity, interoperability, security, and service-management requirements. Recommend improvements that reconcile AFMRA mission needs with DHA, DISA, and DoD enterprise standards.
• Analyze the operational impact of limited bandwidth, intermittent connectivity, system availability, remote support constraints, downtime procedures, data synchronization, continuity-of-care requirements, and other conditions affecting distributed medical operations.
• Evaluate emerging technologies, health-IT capabilities, EHR enhancements, clinical informatics tools, and MHS initiatives for their potential effects on MHS GENESIS, clinical workflows, provider experience, patient-care delivery, and operational medical readiness.
• Support MHS GENESIS implementation, sustainment, release planning, workflow analysis, provider adoption, training, optimization, and operational use for both in-garrison and operational medicine settings.
• Optimize patient-care workflows, clinical documentation, provider processes, readiness-related medical activities, referrals, consults, and information-sharing practices through effective use of enterprise EHR/EMR capabilities.
• Provide remote and on-site peer-to-peer support, technical assistance, workflow coaching, end-user engagement, and training for clinicians, medical support staff, administrators, operational medical personnel, and program stakeholders.
• Develop, update, and maintain curricula, training materials, job aids, standard operating procedures, process maps, workflow diagrams, technical requirements, implementation plans, and operational-use guidance supporting MHS GENESIS and related enterprise systems.
• Document current-state and future-state workflows, including distinctions among in-garrison care, remote clinical support, deployed operations, and other operational-medicine use cases.
• Support current and future MHS GENESIS releases through release-impact analysis, user-readiness planning, operational workflow validation, technical coordination, training updates, issue tracking, and deployment support.
• Prepare executive briefings, decision papers, technical recommendations, risk assessments, issue papers, and status reports for senior AFMS leadership regarding EHR/EMR progress, operational readiness, workflow challenges, provider adoption, implementation risks, and recommended courses of action.
• Independently investigate, analyze, plan, design, implement, evaluate, and recommend solutions for projects and program initiatives that affect AFMS enterprise systems, patient care, medical readiness, clinical operations, and operational medicine.
• Support large-scale, geographically dispersed IT projects involving more than 50 remote sites. Coordinate implementation planning, stakeholder communications, risk management, technical dependencies, issue resolution, training, rollout readiness, and post-implementation support.
• Apply PMP and ITIL service-management practices to project governance, requirements management, change control, risk management, incident management, problem management, release management, service transition, knowledge management, and continuous service improvement.
• Provide technical expertise supporting SharePoint web services, enterprise service/helpdesk functions, collaboration platforms, knowledge-management capabilities, user-support processes, and enterprise service-delivery operations.

Required Qualifications

Qualification AreaMinimum Requirement

Education Master’s degree in Information Systems Management, Network Engineering, Information Technology, Computer Science, Healthcare Informatics, Health Information Management, Systems Engineering, or a closely related discipline Education substitution A bachelor’s degree in a related discipline may substitute for the master’s degree when paired with at least three additional years of qualifying experience General experience At least eight years of progressively responsible experience in enterprise IT, systems engineering, network engineering, healthcare IT, clinical informatics, EHR/EMR implementation, or related technical disciplines Operational medicine experience At least three years of experience supporting operational medicine, expeditionary medicine, deployed healthcare, military medical readiness, remote clinical operations, or comparable distributed healthcare environments EHR/EMR experience Demonstrated experience supporting enterprise EHR/EMR implementation, sustainment, optimization, workflow analysis, provider training, clinical-system integration, or health-IT modernization. MHS GENESIS experience is strongly preferred Large-scale project experience At least five years of experience managing or supporting large-scale IT projects involving more than 50 remote, geographically dispersed, or operationally distributed sites SharePoint and service desk At least two years of technical experience supporting SharePoint web services and enterprise service/helpdesk capabilities

Certification Requirements — Mandatory

• Project Management Professional (PMP): Current PMP certification issued by the Project Management Institute (PMI). The certification supports the requirement for large-scale project governance, implementation planning, stakeholder management, risk management, schedule management, and multi-site IT project execution.
• ITIL Foundation: Current ITIL Foundation certification. ITIL v3 Foundation or an equivalent current ITIL Foundation credential is acceptable, subject to contract and agency approval. The certification supports enterprise IT service management, including incident, problem, change, release, knowledge, and service-level management.
• Certified Professional in Healthcare Information and Management Systems (CPHIMS): Current CPHIMS certification. This credential supports the healthcare IT, clinical informatics, EHR/EMR, interoperability, healthcare workflow, and health-information-management requirements of the position.

Certification Documentation: The Contractor shall provide current certification documentation before employee onboarding or task assignment. The Contractor shall promptly notify the Government of any lapse, expiration, suspension, revocation, or change in certification status. The Contractor shall maintain active certifications throughout the period of performance and complete renewal requirements before expiration.

Preferred Qualifications

• Experience supporting AFMRA, AFMS, DHA, MHS, Defense Health Networks, military treatment facilities, or other DoD healthcare organizations.
• Experience implementing, sustaining, enhancing, training, optimizing, or supporting MHS GENESIS in clinical, operational, remote, or geographically distributed environments.
• Experience supporting operational medical units, expeditionary medical support, deployed medical facilities, contingency healthcare operations, medical readiness missions, or remote-care locations.
• Knowledge of the differences between in-garrison and operational clinical workflows, including continuity of care, patient movement, clinical documentation, remote support, technical constraints, low-bandwidth conditions, system downtime, and care delivery in austere or disconnected environments.
• Experience with DHA and DISA standards, DoD network requirements, cybersecurity controls, enterprise architecture, interoperability, identity and access management, and enterprise service delivery.
• Experience translating clinical, operational, readiness, and mission requirements into technical requirements, workflow designs, training products, implementation plans, system configurations, or enterprise solution recommendations.
• Experience preparing executive-level briefings, decision papers, risk registers, technical recommendations, status reports, workflow diagrams, and standard operating procedures for senior military and civilian leaders.

Position Outcome

The Enterprise Systems Technical Expert Advisor enables AFMRA and AFMS to deliver secure, reliable, clinically effective, and operationally relevant enterprise IT capabilities. The Advisor ensures MHS GENESIS and related systems can support providers, patients, readiness requirements, and medical operations across the full continuum of Air Force healthcare delivery—from fixed, in-garrison medical facilities to remote, expeditionary, deployed, and other operational medicine environments.