Guest Communications Lead

Description

Position at CRISTA Camps

Location: Port Orchard, WA

Employment Status: Full Time

Compensation: $25 - $32, DOE

Benefit Highlights: Health Insurance, Retirement Plans w/CRISTA match, Family Care, Paid Holidays, PTO, Tuition Discount at King’s Schools.

COMPANY OVERVIEW

CRISTA Ministries (“CRISTA”) is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23).

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians.

CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ.

CRISTA MINISTRIES MISSION AND VISION STATEMENTS  

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
• Servanthood: We serve our world by meeting needs practically and spiritually.
• Uncompromising Integrity: We are honest, transparent, and trustworthy – reflecting Jesus in all we do.
• Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
• Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.
• Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.

CAMPS MINISTRY PURPOSE STATEMENT:

Leading generations to follow Jesus through awe, inspiration, and adventure.

POSITION SUMMARY

The Guest Communications Lead will assist the Program Director as the primary communicator for all guest groups prior to their arrival. Coordinate with the Program Leaders and other camp staff to communicate groups’ needs to the team prior to arrival. Assist the camp Sales & Marketing team in gathering information post-event and assist in the re-booking process. Maintain weekly communication regarding Intern schedule needs and assist with recruiting and hiring of summer staff. Help with the implementation and maintenance of other camp programs as needed. Pursue leadership development opportunities for staff at every level. Understand the desired outcomes of our leadership pipeline and joyfully train those they supervise in the same manner. Reinforce Camp’s culture of being a “sending organization.”

ESSENTIAL FUNCTIONS  

(General overview and may include all details of responsibilities)

1. Guest Group Communication                                                                                                                                                     50%

• Act as main contact for all booked groups prior to arrival.
• Initiate contact no later than one month (30 days) prior to a group’s arrival.
• Communicate invoice payment policies during initial contact. Send a final invoice one month prior to retreat, request payment upon leader arrival at camp, and communicate the different payment options available.
• Collect schedules, dietary restrictions, set-up needs, and activity counts 2 weeks prior to a group’s arrival.
• Coordinate weekend schedules and housing with multiple groups on the same weekend. Ensure there are no conflicts.
• Communicate camp standards, policies, and information to group prior to their arrival (information about insurance, waivers, housing, mealtimes, etc.).
• Follow up with groups post event for evaluative information.
• Provide high quality customer service to all groups, respond quickly to needs prior to arrival and approach requests with a positive attitude.

2. Guest Group Planning and Implementation                                                                                                                              25%

• Before guest group arrival, communicate all group needs to the Program Director and Program Leads via weekly staff meetings.
• Coordinate as needed with the Food Service Supervisor to accommodate dietary restrictions.
• Work with other camp staff to support various guest group needs.

3. Staffing and Program Support                                                                                                                                                   10%

• Assist the Camps program as needed in areas of scheduling, recruiting, hiring, training, managing and running camp programs
• Recruit and coordinate volunteers.
• Schedule interns to best fit program needs.
• Collect intern requests for time away from Camps. Notify interns of approval or denial in coordination with the Program Director, Program Leads, and Internship Director.

4. Assist the Sales and Marketing Manager in re-booking groups.                                                                                             10%

5. Participate as needed in marketing events and touring booked or prospective groups around the camp properties.      5%

• Work collaboratively with supervisor, coworkers and customers.
• Perform other related duties as assigned.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

SUPERVISORY RESPOBISIBILITES

Interns, Summer and hourly staff, and Volunteers in conjunction with the Program Leaders.

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior.
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
• Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION  

• High School diploma or equivalent. Great communication skills

EXPERIENCE  

• Two years working in youth ministry or ministry leadership or similar experience.

LICENSURE / CERTIFICATION  

• CPR certifications, WA State Driver’s license

SOFTWARE / EQUIPMENT KNOWLEDGE  

• Word, Excel, Outlook Email

PREFERRED QUALIFICATIONS 

EDUCATION  

• Bachelor’s degree from an accredited college or university.

EXPERIENCE  

• Four years working in youth ministry or ministry leadership or similar experience.

OTHER CONSIDERATIONS  

• Demonstrated leadership experience and skills. Strong collaboration skills to work with Camps staff and CRISTA resources.

STATEMENT OF NONDISCRIMINTATION

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern.  As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.