Senior Porting Escalation Specialist — Remote
Zoom
- Remote job
Zoom's Porting Support team seeks an experienced Senior Porting Escalation Engineer in Austin to own complex porting escalations, mentor specialists, and drive process improvements across high-stakes, multi-stakeholder deployments. You will work with Premier/Elite customers, carriers, and internal teams to ensure timely port processing and clear stakeholder communications, including after-hours support when needed. #J-18808-Ljbffr Zoom
- Zoom's Porting Support team seeks a senior Escalation Specialist to own complex porting issues for Premier and Elite customers and partners. You will guide multi-stakeholder deployments, mentor junior porting specialists, and help improve processes and SOPs to prevent recurrence...Remote jobSeniorLocal area
$76.8k - $186.2k
...Expect In this role, you're the senior escalation point when porting situations get complicated, and at... ...escalations, you'll mentor the Porting Specialists around you and help build the... ...is centered around our offices and remote work environments. The work style of...Remote workFull timeWork at officeLocal areaImmediate startFlexible hours- Zoom is seeking a Senior Porting Escalation professional to lead complex porting escalations for Premier/Elite customers and partners. You will... ...communication. The role emphasizes mentoring Porting Specialists, shaping processes, and ensuring porting projects stay on...Senior
- Zoom is seeking a senior Porting Escalations professional to own complex porting escalations for Premier and Elite customers and certified partners. You will mentor Porting Specialists, build carrier relationships, and drive resolutions with clear communication while supporting...Remote jobSenior
$125k - $135k
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