Customs Brokerage Team Lead

Must be a Licensed Customs Broker

Mandaring speaking preferred

The Opportunity

Join us as a Customs Brokerage Team Lead and play a pivotal role in shaping Alba Wheels Up International's future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level.

Location: On-site/Hybrid • Full time

Valley Stream, NY, 11580 or Los Angeles, California, 90045

Company Mission & Values

Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.

Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity:

• Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are always encouraged to propose new ideas.
• Collaboration: Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
• Integrity: We pride ourselves on building a reputation of integrity, honesty, and trust, while providing an unwavering focus on a high-quality customer experience for our clients.

What You'll Do

• Provide and maintain effective customer service and satisfaction.
• Delegate work assignments among team members and assist them with resolving customer shipment-related issues.
• Act as a role model for the department and address any team member's issues with the Brokerage manager.
• Train team members and assist with any work-related questions.
• Ensure team members comply with corporate policies and meet company performance standards.
• Address team members' concerns with the brokerage manager.
• Assist with team members' and managers' workload in their absence.
• Perform duties under general supervision and report any issues to the manager.
• Process Customs Brokerage for air and ocean shipments.
• Data entry and processing of various import-related documentation for submission to U.S. Customs and PGAs (Participating Government Agencies).
• Follow up on Customs matters and resolve problems.
• Answer both customer inquiries and inter-company inquiries.
• Handle remote filings.
• Classify goods in the harmonized tariff schedule (broad range of commodities).
• Perform other related duties and projects as requested or assigned by manager and supervisors.

What You Bring

• High school diploma or equivalent.
• Minimum of 5 years' experience in Customs Brokerage for both air and ocean shipments.
• Excellent leadership skills, such as being approachable and able to train others.
• Must be a team player, proactive, and have a flexible attitude.
• Ability to exercise a high level of discretion and confidentiality.
• Good communication skills (verbal and written).
• Strong attention to detail and organizational skills.
• Ability to work in a high-pressure environment.
• Proficient in Windows and Microsoft Office Suite.
• Knowledge of Customs Brokerage software; experience working with Cargowise is a plus.
• Customs Brokerage license is required.

Why You'll Love It Here

• Alba employees benefit from industry-leading health and wellness programs, financial planning resources, and continuous learning opportunities.
• Access to cutting-edge platforms and automation, enabling you to design resilient supply chains and deliver measurable results for customers.
• Support from a team that celebrates growth & innovation.
• Direct access to decision-makers & the ability to shape strategy.

What We Offer

• Competitive compensation (Base + Bonus), Medical, Dental, Vision, Short-term Disability, 401K Matching, and advancement opportunities.
• A leadership team wholly committed to innovation, integrity, and shared success.
• Data-driven decision making & technology adoption.
• A culture of visionary thinking and bold decision-making.

Are you ready to take ownership of key processes and make a direct impact on Alba's operational excellence in international logistics and customs compliance? As our Customs Brokerage Team Leader, you will have the opportunity to lead strategic responsibilities, all while supporting both career and personal growth in a fast-paced environment with best-in-class facilities.

Alba Wheels Up International is an Equal Opportunity Employer.

Pay Range: $70,000 - $90,000 per year