General Manager

Job Description

Job Description

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. 

We are looking for experienced, passionate General Managers to grow with us!

At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!

If you’re ready to lead with heart, inspire others, and be part of something bigger,  NAYA is the place to make it happen.

Reports to: Area Manager

You will love working at NAYA

We believe great people deserve great rewards. NAYA offers  a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• Competitive pay and Quarterly bonuses to recognize your impact

• Medical, dental, and vision insurance to keep you healthy and thriving

• Commuter benefits to make life easier

• Employee discounts and free NAYA meals — because we believe in enjoying what we serve

• Growth opportunities at every level — we invest in developing leaders from within

• More on the way!

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

How You’ll Impact

The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.  

What You’ll Do

• Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses.  

• Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner.

• Responsible for creating a culture of development in the restaurant. 

• Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA.

• Achieves NAYA’s objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment

• Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA’s recipes, portioning, cooking, and serving standards

• Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance.

• Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members

• Controls inventories of food, equipment, smallware, and report issues as necessary

• Conducts ordering and monthly inventory

• Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation

• Submits weekly payroll for approval

• Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures

• Utilizes daily, weekly, quarterly, and annual financial reporting tools

• Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc.

• Supports any marketing initiatives and promotions. 

Who You Are

• 5+ years of restaurant management/leadership operations experience

• Strong leadership, analytical and problem-solving skills

• Superior interpersonal skills and ability to earn trust and respect from colleagues and staff

• Exceptional financial acumen

• Thrives in a constantly evolving, fast-paced environment

• Strong written and verbal communication skills

• Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system

• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

• Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day