Inside Sales Representative

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

The Inside Sales Representative (ISR) will work as part of a cohesive team to support and enhance the experience of prospective residential customers. The ISR is responsible for inbound/outbound sales calls, web leads, completing the sales process for residential customers.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Create a positive customer experience with every contact
• Responsible for hitting all goals and metrics each month
• Process inbound web leads & sales calls from initial call/inquiry to schedule for install.
• Make outbound calls to follow up with prospects
• Work as part of a cohesive inside sales team inclusive of the Inside Sales Supervisor, Sales Operations Manager, VP of Sales & Marketing, pre-and-post-sale technical teams, Business Development, and Elite Care Representatives.
• Perform other duties as assigned

Skills:

• Self-motivated with a competitive spirit
• Excellent communication skills – verbal and written
• Displays professionalism with customers and team members
• Extreme attention to detail
• Computer savvy and quick to learn new technology and software
• Ability to work efficiently in a fast-paced, team environment, with high volumes
• BONUS: Bilingual (Spanish)

Education and Experience:

• High School Diploma
• 1 year previous inside sales experience or similar experience selling a product or service
• Previous experience in a performance driven role where hitting metrics is a requirement

Work Environment/Hazards:

• Working conditions primarily inside an office environment
• The noise level in the work environment is usually moderate
• High level of interaction with external/internal clients

Physical Demands:

• To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment and moving about the office. The employee must be able to communicate via email and verbally via telephone.

Working Hours/Days:

• Full-time
• Requiring approximately 40 hours per week

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Experience:

• Customer service: 2 years (Preferred)
• Sales: 2 years (Preferred)

Work Location: In person

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.