Project Manager

Role Description

The Project Manager is responsible for planning, coordinating, and delivering localization projects across multiple client accounts. Working under the supervision of a Program Manager, the role ensures projects are completed on time, within budget, and at the required quality standards while maintaining strong client relationships.

• Acts as a primary client contact
• Manages project quotes and workflows
• Coordinates cross-functional teams (such as Language Delivery, Technical Services, and QA)
• Oversees project execution from initiation to completion
• Involves risk management, reporting, process improvements, and supporting account growth
• Ensures client satisfaction and adherence to internal and ISO standards

Qualifications

• Bachelor’s degree (or equivalent) in Business, English, Foreign Languages, Social/Applied Sciences, or a related field
• 3–5 years of experience coordinating or managing projects within the localization or translation industry
• Proven client service and account management experience (typically at least 2 years)
• Strong project management skills, including planning, scheduling, budgeting, and risk management
• Experience working with translation management systems and CAT tools (e.g., TRADOS or similar tools)
• Familiarity with publishing or content tools such as FrameMaker, InDesign, or similar platforms
• Excellent organizational and prioritization skills in a fast-paced, deadline-driven environment
• Strong communication skills in written and spoken English
• Ability to collaborate effectively with cross-functional teams and manage multiple stakeholders
• Strong problem-solving skills and ability to make decisions with limited supervision
• High level of attention to detail and quality focus
• Experience mentoring or guiding junior team members is a plus
• Fluency in an additional foreign language is a plus
• PMP certification is considered an advantage

Requirements

• Manage localization projects from quotation through delivery, ensuring deadlines, budgets, and quality standards are met
• Act as the primary point of contact for clients, addressing requests, questions, and issues in a timely and professional manner
• Coordinate cross-functional teams including Language Delivery, Technical Services, QA, and Supply Chain to ensure smooth project execution
• Prepare and update project quotes, schedules, budgets, and workflows based on project requirements
• Identify and manage production risks, implementing mitigation actions when necessary
• Monitor project progress and provide status updates, reporting, and post-mortem analysis to improve future processes
• Ensure compliance with internal procedures, ISO requirements, and quality standards
• Manage administrative project tasks such as project closure, translation memory updates, and documentation maintenance
• Oversee resource coordination, ensuring vendors and internal teams have the necessary tools, instructions, and information
• Support account development by identifying opportunities to improve efficiency, quality, and client satisfaction
• Collaborate with internal teams and stakeholders to improve workflows, processes, and project performance
• Provide guidance or task allocation to junior team members when required

Benefits

• Work with smart people who are passionate about growing the value of ideas, data, and content
• Inclusive and diverse work environment
• Opportunities for individual growth and career advancement
• Commitment to equal employment opportunity and a harassment-free workplace