Personal Banker

Personal Banker IIt's about interactions more than transactions.Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.Who you are:As a Personal Banker I, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They're empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.What you'll do:Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standardsEducate and advise customers on deposits, loans and provide support for any service or account maintenance issuesYou stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the momentProvide teller services, including deposits, payments, and check cashing in compliance with established bank policies and proceduresMaintain proper cash on hand and prepare daily settlement of teller cash and proof transactionsManage risk while actively practicing loss preventionAttend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policiesDevelop relationships with clients. Desire to be their point of contact – they know your name and you know theirsProvide advice and guidance and help people along their financial journeyAlways take action using Integrity, Caring, and Excellence to achieve all-win outcomesWhat you'll need:Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pmExceptional customer service skillsProficiency in Microsoft applicationsExcellent written and verbal communication skillsAdditional Preferred Skills:Cash-handling experienceCollege hoursExperience in dealing with fraud, protecting customers' money, and build trust so clients feel comfortable and safeFrost Benefits:Medical, dental, vision, long-term disability, and life insurance401(k) matchingGenerous holiday and paid time off scheduleTuition reimbursementExtensive health and wellness programs, including our Employee Assistance ProgramReferral bonus program + more!Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.