Operation Architect

Your Future Starts Here

You are passionate about operational excellence and complex ICT environments, and you want to play a key role in ensuring the stability, performance, and governance of critical services in multi-vendor ecosystems. You thrive in technical leadership, coordination, and continuous improvement, and you aim to deliver reliable, scalable, and high-quality services that create real customer impact.

• Take technical ownership of ICT services in customer-specific smart-sourcing models
• Ensure stable, secure, and compliant operations across multi-vendor environments
• Contribute to solution and architecture design with operational and lifecycle requirements
• Act as key technical contact for customers, internal teams, and external partners
• Coordinate technical topics across operations, engineering, and architecture
• Support major incidents, problem management, and complex escalations
• Coach engineers on best practices, troubleshooting, and automation
• Drive automation and AI-enabled initiatives to improve efficiency and quality

Your profile

• Several years of experience in ICT operations or similar role (min. 5 years)
• Strong expertise across domains: networking, cloud, security, platforms, automation
• Experience in smart-sourcing and multi-vendor environments
• Solid understanding of end-to-end service management (incident, problem, change, release)
• Interest or experience in automation and AIOps
• Strong analytical, structured, and customer-oriented mindset
• Proven ability to coordinate, influence, and solve complex technical issues
• Fluent in French and English; German is an asset

With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development.