Coordinator Customer Service - Invoicing

Coordinator of Sales Steering Imports

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. You will coordinate sales efforts to maximize both volume and contribution levels in the export and import trades and drive customer performance, quality, and satisfaction. In close alignment with the Trade Management department, you will establish new business opportunities and acceptable rates for customers that meet and exceed expectations.

Responsibilities

• Accurate handling of invoicing reporting requirements / Maintain SOP (as applicable)
• Monitor and handling of OUFC (outstanding shipments to be invoiced) - Freight to be invoiced with 5 days of discharge / departure. Time pending, max of 15 days from activity.
• Participate in cross-functional meetings, with other CS departments, discussing solutions for daily invoicing concerns
• Adherence to PREX - Process Excellence, process as detailed HIP
• Creation of report and analyze data

Qualifications

• Associates Degree required and 2 years' experience in the Maritime Industry preferred
• Convey information clearly over the phone and express patience, empathy and understanding with the voice alone.
• Ability to understand and communicate with people whose native language is different from your own.
• Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.
• Knowledge and understanding of most shipping terms, routing, schedules and the general practices of various countries, carriers, ports and terminals for job assignments.
• Excellent written and verbal communication, including active listening and report writing.
• Excellent organizational skills and attention to detail
• Strong analytical, problem-solving, and math skills
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands
• This position is in the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.

About the Team

At Hapag - Lloyd, we are committed to creating a workplace where innovation, collaboration, and employee well-being thrive. As part of our team, you'll experience a dynamic and inclusive culture that values your contributions and supports your professional growth. We offer:

• Attractive Annual Bonus Based on company performance, recognizing your impact on our success.
• Hybrid Work Environment Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
• Modern Office Space Our state-of-the-art office fosters creativity, collaboration, and comfort.
• Public Transportation Support We help cover commuting costs to make your daily travel easier and more affordable.
• Comprehensive Benefits Package Including 401(k) with company match, and health, dental, and vision insurance plans.

About Us

Hapag-Lloyd is one of the world's leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day. Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high?quality service across continents and to support our customers in even the most complex supply chains. When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives. We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon