General Manager

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full‑service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive — bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The General Manager (GM) is the onsite leader of the hotel and represents the company with all guests, clients, associates, and owners. The General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality. To accomplish this the GM will work directly with Sonesta’s marketing, revenue management, sales, human resources, finance, facilities, information technology and procurement services that support the hotels.

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients, manage according to the Sonesta G.U.E.S.T. standards, and instill a passion for customer service in all associates of the hotel.
• Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
• Manage the direct sales activities of the hotel in partnership with the Regional Sales Director and Global Sales Office to uncover the appropriate demand located in the hotel’s trade area.
• Directly supervise the hotel’s Director of Sales and partner with the above sales support team to create and execute the hotel’s sales and marketing plan to secure the fair market share of business for the hotel.
• Manage the overall seasonal demand strategy in partnership with the Regional Revenue Manager with regard to room type and length of stay pricing, and work with the property management and reservation systems to maximize revenue through occupancy and rate adjustments based on market conditions.
• Regularly sell hotel rooms through direct client contact.
• Establish and implement appropriate service recovery guidelines to ensure complete guest satisfaction.
• Respond to guest complaints or concerns in a prompt and professional manner.
• Manage the Sonesta ES Suites brand positioning through the proper use of all marketing programs, including everyday surprises and the guest recognition program.
• Manage the front office, housekeeping, and food and beverage operation of the hotel through the direct supervision of the Operations Manager.
• Manage the appearance, condition, and preventive maintenance of the physical plant through the direct supervision of the Maintenance Manager.
• Attend Evening Social and Breakfast events as a representative of the management team and to prospect for additional sales leads.
• Lead the development, implementation, and monitoring of capital and operational budgets for the hotel, working with Finance to identify variances and communicate to ownership.
• In partnership with the General Ledger Accountant, ensure proper processes are in place to manage and report the hotel’s financial inflow and outflow.
• In partnership with the National Engineering and Facilities Operations, manage the reporting and condition of physical building(s), grounds, and parking surfaces, and create the annual capital and operational expense budget.
• In partnership with Human Resources, manage recruitment, onboarding, training, performance management, and offboarding of all associates.
• In partnership with Information Technology, ensure proper use, maintenance, and reporting of all IT hardware and software, and provide a return on investment to owners.
• In partnership with Procurement, manage and report purchasing of all necessary supplies, leveraging purchasing power and analyzing spending for efficiencies.
• Enforce hotel standards, policies, and procedures within all departments.
• Act as Manager on Duty as required.
• Ensure compliance with federal, state, and local health, safety, and alcohol service laws.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in Hotel Administration, Business Administration or related field preferred.
• Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
• Problem solving, reasoning, motivating, organizational, and training abilities.
• Ability to prioritize and organize work assignments.
• Experience with Microsoft Office and Opera systems preferred.
• Ability to travel including some overnight travel is required.
• Valid driver’s license required.
• Frequently standing, bending, climbing, kneeling, and moving throughout the facility.
• Will be exposed to commercial cleaning chemicals.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evenings, weekends, and holidays.

Pay Range

Pay Range: $94,500 - $105,000. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.