General Manager

General Summary

The General Manager (GM) has overall responsibility for effectively managing all membership, fitness, and operational functions within the gym to achieve financial success and provide the best member and team member experience. The GM recruits, hires, trains and develops a diverse, high performance team that delivers on UFC Gym goals and reflects its values.

Responsibilities

• Staffing & Development
• Recruit, interview, and hire department managers, supervisors, and front line team members, reflecting the diversity and culture(s) of the community.
• Provide consistent accountability for direct reports and dotted line reports through training, coaching, conducting planning sessions, and performance reviews.
• Provide input on final approval on the hiring, dismissal, and discipline of all gym employees.
• Provide ongoing team member training and development to engage and retain team members.
• Provide developmental coaching and guidance for long-term career growth opportunities to all direct reports.
• Conduct regular team member meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
• Provide positive working conditions for team members and appropriate leadership, supervision, support, and feedback.
• Maintain a fully engaged and high performing team that aligns with company values and goals.
• Sales Execution on Key Metrics & Drivers to achieve results.
• Allocate a high percentage of the GM’s time to membership execution on lead generation, appointment setting, and guest goals to hit financial targets.
• Accountability & Performance Management as an integral component of GM leadership to execute monthly sales metrics and drivers.
• Personal production is a key component to ensure the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals. There is a minimum goal by gym, but the GM must write the difference between the membership team performance and monthly goals.
• Planning
• Participate and provide gym-specific input into the development of the gym financial, expense, and operating plan.
• Develop monthly membership, fitness, and operation plans to deliver financial and retention goals.
• Establish priorities and goals, including revenue goals and labor targets for the gym. Identify and plan execution of improvement in the gym.
• Provide input and report monthly results.
• Experience/Team Member Experience (General Management)
• Establish a fun, safe, healthy, and community-focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads.
• Be a role model for member service behavior by walking through the gym and collecting member feedback to identify training and development opportunities for team members.
• Resolve elevated gym member concerns; conduct on-the-spot coaching to prevent them from reoccurring.
• Monitor gym appearance and ensure problems are resolved in a timely manner.
• Perform regular reviews, edits and overtime approval in the Company’s Time & Labor system with assistance from department heads.
• Ensure company policies, procedures, programs and promotions are efficiently executed.
• Ensure safety of employees, members and gym property.

Required Qualifications

• Knowledge, skills & abilities
• Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical/ratio skills knowledge of fitness industry.
• Strong organizational skills and customer service orientation with proven results.
• Experience with basic computer skills like Microsoft Word, Microsoft Excel, Google Documents, and PowerPoint.
• Strong and proven leadership, communication, time management, and analytical abilities and skills.
• Minimum certifications/educational level
• High School Diploma or GED required; Bachelor’s Degree preferred.
• Minimum experience
• 2-3 years of progressive management experience supervising 3-10 employees.
• 3-5 years of sales or related experience.

Compensation: $68,640.00 - $75,000.00 per year

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at View phone number on click.appcast.io or View email address on click.appcast.io.

UFC GYM is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.