Customer Operator

Carmax - 5500 Alameda Boulevard Northeast - Responsibilities: Answer incoming service calls promptly and professionally; Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing; Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries; Perform reminder calls for upcoming appointments and follow up when special-order parts arrive; Contact customers with repair requests to efficiently schedule appointments and maintain accurate records and documentation, including filing repair orders daily