Patient Access Specialist

Join Our Team at Hospital for Special Surgery

How you move is why we're here. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Job Description

Greet and assist patients as they arrive.

The PAS works with interdisciplinary team members in the management of patient flow.

The PAS spends most of the day completing repetitive core PAS tasks for one functional area and meets standard productivity and quality expectations set forth by department.

Adhere to privacy and security regulations (HIPAA) when handling patient information.

Completes patient check-in by collect, verify, and scan legal IDs and insurance cards; accurately enters demographics and insurance; coordinate benefits; determine participating and non-participating insurance coverage; explain financial responsibilities and discuss payment options with patients; facilitate completion of all necessary patient forms; collect third party liability or worker's compensation documents; collects co-pays when appropriate; resolve patient checklists

Enrolls and activates patient portal accounts; escalates any issues in accordance with established process.

Handle inquiries and provide information to patients and their families.

Completes the patient check-out including schedule appointments, tests, or procedures while accurately document in appointment notes; collect out of pocket payments due at the end of the visit; provide patients with summary of visit and future itinerary; ensure patient has everything needed before leaving the visit.

Conduct rounds as needed to ensure patients are checked in and visitors in the waiting area are comfortable.

Resolve any issues related to patient registration.

Responsible for assisting physician practices with administrative aspects of patient care.

Daily tasks may also include coverage of similar functions in other department areas, assist with chart preparation, scan documents, transcribe MD orders, RightFax, HSS Florida shared email, work queues, obtain electronic and/or phone benefit verifications and other PAS functions as appropriate.

Responsible for answering patient phone calls, managing remaining inquiries, and appropriately triaging the rest, ensuring proper documentation in the patient record.

Cross trained to independently staff all Patient Access areas including Greeter, Call Center, and Physical Therapy.

Years of experience required: Two years in a healthcare or related customer service field.

Years of experience preferred.

Physical working conditions: Sitting in the same location or standing/walking. Sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.

Environmental working conditions: Comfortable indoor area.

Examples: executive, management and secretarial positions.

Hazards: OSHA Category 1. Tasks that involve exposure to blood, body fluids, tissues, and other potentially infectious materials.

Position & unit accountabilities:

• Upholds standards/expectations of HSS staff - prioritizes assignments. Demonstrate ability to prioritize, manage time, and maximize productivity.
• Supports department activities - dependable and reliable. Is dependable and reliable with coworkers and independent work.
• Plans and organizes - supports department goals & objectives. Supports the department goals and objectives. Upholds HSS professional/clinical standards – general (communication). Initiates and maintains open, direct and effective documented and verbal communication with colleagues/medical staff and all members of the department as applicable. Responds to emails, and communications/messages as soon as possible in a professional manner with compassion and understanding.

Education required: A high school diploma or equivalent (G. E. D.), may include specialized or vocational courses.

Education preferred: Associates.

Certifications/Licensure required.

Certifications/Licensure preferred.

Skills required: Strong computer skills, with proficiency in office automated tools. Effective communicator with all levels of staff, patients and customers. Ability to respond positively to fluctuations in patient flow. Exceptional customer service skills.-Superior written and oral communication skills. Ability to maintain a positive attitude in a towards assignments and others in a fast-paced environment. Capacity to multitask and prioritize in the ever-changing environment of healthcare. Ability to work collaboratively with others. Respect for information confidentiality. Ability to show initiative, good judgment, and resourcefulness. Familiarity with medical terminology, and insurance.

Skills preferred: Knowledge of medical terminology. Self directed, motivated, resourceful, demonstrates initiative. Experienced user of MS Office Suite applications: Word, Excel, Outlook.

Non-Discrimination Policy: Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.