Inside Sales Associate, Parts - Ambient HVAC Supply

Inside Sales, Parts

Portland, OR

At Johnson Barrow, we believe that our strength starts with a passion for excellence. Our 60 years of innovation allows us to be one of the most established and respected HVAC organizations in the Pacific Northwest. We are proud to be on the cutting edge of system technology, which is extremely critical in today's energy conscious market. By continually striving to foster a positive, supportive culture, we not only hold ourselves to the highest standard for our customers but enjoy and take great pride in the work we do!

Role: Inside Sales Associate Parts

As an Inside Sales Associate for the Parts Department, you'll be responsible for handling quotes and orders for customers, inventory, and account set up. You'll be a liaison between manufacturers, customers and our Sales team. You will play a vital role in supporting the sales team and ensuring smooth Warehouse operations. This is a great opportunity to join a growing company and get exposure to premium products, a great team and experts in the industry!

Responsibilities:

• Assist the sales team with customer inquiries, product information, and order processing.
• Collaborate with customers to understand their needs and provide appropriate product recommendations.
• Prepare and follow up on sales quotations, ensuring accurate and timely responses.
• Maintain a comprehensive understanding of the product line to effectively address customer inquiries and upsell opportunities.
• Provide outstanding customer service to build and maintain strong customer relationships.

• Receive and process incoming stock, ensuring accuracy and timely stocking of products.
• Perform inventory management tasks, including stock replenishment, cycle counts, and order fulfillment.
• Prepare shipments and ensure accurate documentation for outbound orders.
• Maintain a clean and organized warehouse environment for efficient operations.
• Lift and carry items up to 50 pounds.
• Stand and/or walk for extended periods.

• Assist in maintaining sales records, customer databases, and reports.
• Monitor sales metrics and generate periodic sales reports for management review.
• Identify sales trends and opportunities to drive business growth

Requirements:

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Proven experience in a sales-oriented role, preferably in a similar industry.
• Strong customer service and interpersonal skills with the ability to build and maintain relationships.
• Proficient in using sales software, CRM systems, and MS Office Suite.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Forklift operation certification (or willingness to obtain certification) is a plus.
• Must be able to lift and carry items up to 50 pounds.
• Ability to stand and walk for extended periods.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Estimated Salary: $50K - $60K, with flexibility based on experience and skills.

Johnson Barrow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.