Senior Litigation Claims Consultant - CGL

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Claims team is currently seeking a Senior Litigation Claims Consultant , with expertise in Commercial General Liability (CGL), with a strong focus on litigation management and strategy.


This is a full-time, exempt role with a hybrid work schedule (two days in the office) at one of our Hanover offices:

• Worcester, MA
• Richmond, VA
• Itasca, IL
• Syracuse, NY

Fully remote options are available for candidates not located near these offices.


POSITION OVERVIEW:

This position requires daily telephone contacts with the policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve customers.

IN THIS ROLE, YOU WILL:

• Must have or secure and maintain appropriate states adjuster license (s) and continuing education credits.
• Responsible for the settlement of litigated cases, involving disputes over coverage, liability, and damages issues.
• Gather the facts and analyze the statements/testimony and declaration of damages to develop claims resolution strategies.
• Work in partnership with defense counsel and all other parties/vendors to bring about a timely cost effective conclusion.
• Identifies possibly suspicious claims
• Claims handled are transferred existing losses or first notice lawsuits over disputed issues of great complexity where the policyholder's coverage is in question.
• These claims require the highest level of investigation, analysis, evaluation, and negotiation.
• Responsible for all aspects of each claim, including informal hearings, arbitrations and claims litigation and maintaining a high level of productivity, confidentiality and customer service.
• Will be utilized as a technical resource by adjusters.
• Will represent the company at mediation, arbitration and trials.
• Review and analyze contracts, leases, and identify risk transfer opportunities
• Demonstrate ability to write positional coverage letters.
• Manage litigation expenses.
• Reports into Unit Manager

WHAT YOU NEED TO APPLY:

• Typically has 5 + years of Commercial General Liability (CGL) litigation experience with insurance carrier. (TPA experience will not be considered)
• Bachelor's degree or equivalent experience, industry designation preferred.
• Dedicated to meeting the expectations and requirements of internal and external customers
• Makes decisions in an informed, confident and timely manner
• Maintains constructive working relationships despite differing perspectives
• Considers the perspectives of others and gives them credibility
• Strong organizational and time management skills
• Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.
• Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
• Understanding of applicable statutes, regulations and case law
• Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
• Easily adapts to new or different changing situations, requirements or priorities.
• Cultivates an environment of teamwork and collaboration
• Operates with latitude for un-reviewed action or decision.
• Computer experience (MS Office, excel, word, etc)
• Ability to work in a paperless environment.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.


CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.


Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."


As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:View email address on click.appcast.io and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.