Cocktail Server

Description Position Summary Responsible for providing exemplary guest service by taking and delivering beverage orders. Essential Functions Providing exemplary guest service to all CWCR guests Takes guest alcohol and non-alcohol orders, calculates accurate cost totals, collects payment from guest, counts back correct change, and delivers drink to guest. Monitors beverage stations ensuring cleanliness and adequately stocked supplies. Carries a full tray of drinks to assure expedient service to our guest. Works designated areas of responsibility to assure proper customer service. Serves wine and bottled or draft beer. Serves snacks or food items to customers. Operates Point of Sales (POS) system and collects money for drinks served. Checks identification of customers to verify age requirement for purchase of alcohol. Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift. Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service. Maintains overall cleanliness and appearance of designated area of responsibility. Performs all opening, closing, cleaning, and stocking responsibilities. Assists other floor personnel on an as needed basis, including bartending. Performs all duties in accordance with Chinook Winds Casino Resort guest service standards. Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services. Provides input or recommendations for improvements and changes in processes or services. All other duties as assigned. Requirements Position Qualifications WORKERS IN THIS POSITION MUST BE 21 OR OLDER Competency Statements Accuracy- Ability to perform work accurately and thoroughly. Communication Skills- Ability to communicate effectively with others verbally. Customer Oriented- Ability to take care of the guests’ needs while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Education High school diploma or GED preferred. Experience One year of experience as a server preferred. Computer Skills Experience with Point of Sale (POS) systems preferred. Certificates & Licenses Must obtain a Siletz Tribal Gaming License Must have OLCC temporary permit before start date and obtain OLCC Permit within 45 days of the start date. Must have a Food Handlers Permit within 30 days of start date. Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of employment. Other Requirements Knowledge of regulations governing food preparation and service Knowledge of alcoholic beverages Basic math skills Physical Demands Stand Constantly Walk Constantly Sit Not Applicable Handling/Fingering Constantly Reach Outward Constantly Reach Above Shoulder Occasionally Climb Not Applicable Crawl Not Applicable Squat or Kneel Frequently Bend Frequently Lift/Carry 10 lbs or less Frequently 11-20 lbs Frequently 21-50 lbs Frequently 51-100 lbs Occasionally Over 100 lbs Not Applicable Push/Pull 12 lbs or less Constantly 13-25 lbs Occasionally 26-40 lbs Occasionally 41-100 lbs Occasionally Other Physical Requirements Vision: Near and Far Sense of Sound Sense of Smell Sense of Taste Walk up to 7 miles every 8 hours Work Environment Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects. Working Conditions Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period. #J-18808-Ljbffr