Customer Service Rep II
$20 - $25 per hourSnap-On Tools
Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration.
KEY ACCOUNTIBILITY
§ Ability to handle a high volume of calls in a quality manner
§ Converse with customers politely and attentively and to maintain a professional, helpful attitude at all times.
§ Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questions
§ Ability to communicate effectively & positively via calls, potentially diffusing escalated situations as needed.
RESPONSIBILITIES
§ Provide immediate determination of customer needs. Resolve or route call appropriately.
§ Meet department call metrics and guidelines provided by Manager or Supervisor.
§ Demonstrate passionate customer care in all phases of job responsibilities
§ Attend 3rd party and internal training as required.
§ Collect and enter customer interaction data for each call in- customer management database.
§ Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.
§ Participate in meetings as required.
PHYSICAL DEMANDS/WORK ENVIRONMENT
§ Fast paced Call Center environment.
** On Site Position
QUALIFICATIONS AND SKILLS
Education:
§ High School diploma or equivalent.
§ College degree or equivalent experience in the Automotive Industry preferred.
Years of Experience:
§ At least 1 year previous Customer Service experience preferred.
Other Requirements:
§ Automotive troubleshooting and hands-on repair experience preferred.
§ Must possess strong verbal and written communication skills and have a professional demeanor.
§ Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure
This position has an hourly rate between $20.00 - $25.00
“Actual compensation may vary based on experience and other factors"
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
- ...Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers. Your Role at Dollar Tree: As a Customer...SuggestedContract workPart timeLocal area
Dollar Tree
Milpitas, CA5 days ago - ...Office Assistant II Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private & public sector... ...is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to...SuggestedTemporary workWork at officeMonday to Friday
Tryfacta, Inc.
Milpitas, CA8 hours ago $91.9k - $190.3k
...Position: Field Sales Representative II Job Description: RichardsonRFPD ( ,... ...sales team provide comprehensive support for customers’ go-to-market strategy, from prototype to... ...chain management and other value-added services. Requires experience interacting with...SuggestedHourly payFull timeTemporary workWork experience placementLocal areaRemote workWorldwideArrow ECS
San Jose, CA1 day ago$25.83 - $31.77 per hour
...hour Job Summary A Billing Specialist II is responsible for processing the more complex... ...accuracy and timeliness in invoicing customers or clients. They will also be responsible... ...accounting system. Enters units of service provided by various programs into the County...SuggestedHourly payWork at officePacific Clinics
Los Gatos, CA1 day ago$27.07 - $34.52 per hour
...eligibility verification, scheduling and telephone management.The PSR II performs PSR I duties, in addition, acquires job skills to... ...What you will do C-I-CARE Executes world class practices of service and patient care in support of C-I-CARE standards. Uses C-I-...SuggestedHourly payFlexible hours$27.35 - $54.75 per hour
...software, vessel closure devices and peripheral stents. The Opportunity We are recruiting for an Administrative Assistant II to join our team in the Santa Clara, CA location. In this role, you will provide primary administrative and overall support and...Work at officeShift workAbbott
Santa Clara, CA15 hours ago$31.4 - $38.61 per hour
Job Summary The Family Specialist II trains or oversees the development of a strength... ...Provides direct billable mental health services, documents in alignment with MediCal regulations... ...clearly and accurately Encourages customer focus Initiative Time Management Physical...Hourly payMonday to Friday- ...Job Title Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing... ...processing; and foreign currency exchange. Refers cross-sales customers to appropriate salesperson. May also be responsible for...Night shift
$32.16 - $45.02 per hour
...Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent...Full timeWork at officeLocal areaMonday to FridayShift workWeekend workSutter Health
Milpitas, CA3 days ago$28.85 - $34.4 per hour
...Phlebotomist II Float This position requires you to have a state phlebotomy license... ..." off ~ FinFit financial coaching and services ~401(k) pre-tax and/or Roth IRA with company... ...Service Center environment preferred. Customer service in a retail or service...Full timePart timeWork experience placementWork at officeMonday to FridayFlexible hoursShift workWeekend workQuest Diagnostics
San Jose, CA2 days ago- ...Job Description Job Description Membership Account Specialist II SEIU Local 521 was founded in 2007 when 5 local unions came... ...the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits...Full timeWork at officeLocal areaFlexible hours
$24 - $28.1 per hour
...Manager or Project Manager, the Account Coordinator II is responsible to be onsite with a small to mid-sized customer. The Account Coordinator I systematize commercial... ...manner. Always provide exemplary customer service to all internal and external customer. All inquiries...Full timeTemporary workLocal areaWeekend workAfternoon shift- ...Customer Service Representative Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of three divisions: the transfer station, rental toilets, fencing and dumpsters, and...
Valley Perinatal Services
San Jose, CA3 days ago $4,095 - $4,433 per month
...in supporting daily operations, student services, and departmental communications. Key... ...communication skills. Must possess excellent customer service and public relations skills... ...Classification: Administrative Support Assistant II Anticipated Hiring Range: $4,095/month...Work experience placementWork at officeImmediate startSan Jose State University
San Jose, CA3 days ago$24 - $32 per hour
...Customer Service Rep - Santa Clara Tennis Center (Part-time) Lifetime Activities is looking for a part-time customer service representative for its location at the Santa Clara Tennis Center. Lifetime Activities is a successful, mature company with 30+ years of experience...Part timeWork at officeMonday to FridayShift workWeekend workWeekday workLifetime Activities
Santa Clara, CA6 days ago- ...Job Description Job Description The Financial Service Representative II is expected to support growth and retention efforts by acquiring... ...experience in related disciplines, including exposure to members/customer services cash handling, procedures, loans, primarily...
$33.22 - $37.39 per hour
...job. A Brief Overview As a foundational level, the PCC II, is expected to learn and apply job skills, policies, and procedures... ...problems and identify solutions.• Ability to demonstrate customer service skills in interactions with all patients, families and staff,...Hourly payStanford Health Care
San Jose, CA3 days ago$18.45 - $19.45 per hour
...dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store... ...by referring customers to store management or customer service via a Company issued radio Observe and report any suspicious...Hourly payTemporary workLocal areaHome officeTJX
San Jose, CA15 hours ago$790 per week
...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...Full timePart timeRemote workFocus Group Panel
Santa Clara, CA15 hours ago$34.12 per hour
...Member Service Representative Level 1 (San Jose, CA) This is a call center environment... ...Representative Levels: Level I - Some customer service experience, some claims knowledge... ..., medical knowledge a plus. Level II - Level I skills, plus complete understanding...Full timeTemporary workWork at officeMonday to FridayFlexible hoursBeneSys
San Jose, CA4 days ago$15 - $24.25 per hour
...will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle.... ...customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains...Minimum wageSeasonal workLocal areaFlexible hoursShift workNight shiftTapestry
Milpitas, CA15 hours ago$18.7 - $19.7 per hour
...dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store... ...by referring customers to store management or customer service via a Company issued radio # Observe and report any suspicious...Hourly payTemporary workLocal areaHome officeTJX
Santa Clara, CA3 days ago$2,000 per month
...night - Wednesday night 10:45pmb - 7:15am. Pay $25-$26 and hour. There is the shift differential pay - $1.50 Who are we? Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use related...Hourly payFull timePart timeWork experience placementLocal areaRelocation packageShift workNight shiftWeekend workHorizon Services, Inc.
San Jose, CA21 days ago- ...Patient Service Representative I Under general supervision, operates as part of the care... ...standards. Delivers consistent high-level of customer service by using CI-Care principles.... ...waste, etc.. Blood Borne Pathogens Category II - Tasks that involve NO exposure to blood...TraineeshipWork at officeFlexible hours
University HealthCare Alliance
San Jose, CA4 days ago $22 - $28 per hour
...Center Representative/Dispatcher , you'll be the voice of TRIO , handling inbound and outbound calls, booking service appointments, and ensuring a top-tier customer experience . This role is perfect for someone who thrives in a fast‑paced, high‑energy environment and...Hourly payFull timeWork at officeShift workWeekend workTRIO Heating, Air & Plumbing
San Jose, CA1 day ago- ...Customer Service Representative Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions. Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing...Night shift
Preferred Bank
Cupertino, CA15 hours ago - ...Milpitas, California, is looking for engaged Lot Associates to assist customers in loading their vehicles and maintain a welcoming store... ...experience. Successful candidates will demonstrate excellent customer service skills and an ability to engage with customers effectively....
The Home Depot
Milpitas, CA1 day ago $20 - $23 per hour
...Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals,... ...Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot...Hourly payVCA Animal Hospitals
Los Gatos, CA1 day ago$19 - $23.5 per hour
...Client Service Representative GoodVets Campbell - San Jose, CA Who We Are: GoodVets is a nationwide network of modern animal hospitals... ...of the hospital as a whole. What You'll Do : Deliver elevated customer service with warmth, empathy, and professionalism Greet clients...Local areaFlexible hoursWeekend workAfternoon shiftGoodVets
San Jose, CA4 days ago- ...Customer Representative San Jose, California, United States About the Job Travel customer representative As a Travel Customer Representative... ...that every interaction reflects our commitment to exceptional service. Key Responsibilities Respond promptly and professionally to...Immediate startRemote workFlexible hours
Archer Travel Group
San Jose, CA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Rep II. Be the first to apply!
- card services representative San Jose, CA
- immediate hire customer service representative San Jose, CA
- licensed insurance customer service representative San Jose, CA
- inside customer service representative San Jose, CA
- client service representative San Jose, CA
- export customer service representative San Jose, CA
- customer solutions specialist San Jose, CA
- client service officer San Jose, CA
- client solutions specialist San Jose, CA
- service agent San Jose, CA