SERVICE DISPATCHER

Service Dispatcher

Job Type: Full-Time

Experience: Required

Earnings: Most Competitive Compensation Package in the Area

Work Schedule: Variable

This is not a remote position.

Drug-free workplace

Must be willing to submit to a Pre-Employment Background Check, Motor Vehicle Report Review & Drug Screen

Key Responsibilities:

• Assign repair orders to technicians based on skill level, efficiency, and availability
• Monitor shop workflow and technician productivity to maintain an even, efficient workload
• Communicate effectively with Service Advisors, Technicians, and the Parts Department
• Review repair orders for accuracy, completeness, and proper MPI/video documentation
• Track vehicle status and provide updates to advisors on progress or delays
• Assist with quality control and time management on shop repairs
• Maintain a clean and organized dispatch area
• Support leadership in achieving departmental goals for productivity, CSI, and efficiency

Qualifications:

• Prior technician experience or extensive automotive repair knowledge is required
• Proven ability to manage shop workflow and prioritize repairs
• Strong communication, organization, and multitasking skills
• Knowledge of warranty procedures and repair order documentation
• Familiarity with CDK or similar DMS software preferred
• Positive attitude, team-player mindset, and attention to detail

What We Offer:

• Competitive pay based on experience
• PPO Medical, Dental, & Vision insurance options after 30 days
• Employer Paid Life Insurance
• Employee Assistance Program
• Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance
• 401(k) with Employer Match
• On Demand Pay Program
• Paid Time Off
• Employee Discounts
• Paid time off and holidays
• Career growth opportunities within Werner Automotive Group
• Supportive management and a family-like team atmosphere

Full-time | Monday–Friday with occasional Saturday rotation

EEOC STATEMENT

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.