Public Safety Telecommunicator Project Coordinator

Job Description

Job Description

Job Overview:

Pay Range: $63.07hr - $68.07hr

Requirement/Must Have:

• Experience working for a state health department.
• Possess a high school diploma.
• At least 6 months' experience with the organization.
• At least 1 year of experience reviewing and approving 911 Public Safety Telecommunicator (PST) Training Programs.

Responsibilities:

• Oversee contractor staff responsible for PST renewal processing, ensuring that all assigned tasks are completed in accordance with organizational procedures.
• Receive and organize renewal applications.
• Manage correspondence and conduct data entry.
• Perform related administrative work.
• Oversee administrative processes related to 911 Public Safety Telecommunicator Training Program approvals and renewals.
• Conduct application reviews and monitor for compliance with statutory requirements.
• Support staff in processing initial and renewal program applications.
• Assign daily and weekly workloads to PST renewal contractors and monitor progress to ensure completion within required timelines.
• Coordinate and support activities to ensure that federal and state funding is used efficiently and effectively and established timeframes are adhered to.
• Review contractor outputs for accuracy and completeness.
• Ensure contractors track and report weekly work hours as required.
• Provide ongoing process guidance and resolve bottlenecks.
• Coordinate with staff on workflow adjustments and procedural clarifications.
• Oversee and support the processing of 911 PST Training Program initial approvals and renewals, including coordinating application intake and tracking review progression.
• Assist with compliance verification and ensure consistent application of statutory and procedural requirements.
• Serve as the primary liaison between the Contract Manager, Licensing and Investigations Unit Manager, and contract personnel.
• Create a weekly summary report detailing contractor performance, processing volume, challenges encountered, and any proposed improvements.
• Escalate operational risks, deficiencies, or data security concerns immediately.
• Evaluate current renewal processing workflows and identify opportunities to enhance efficiency, accuracy, or turnaround time.
• Recommend standardized procedures and quality assurance methods.
• Assess and recommend improvements to administrative processes associated with PST Training Program approvals and renewals to support consistency, accuracy, and compliance.

Skills:

• Project Management.
• PST Renewal Processing.
• Compliance Monitoring.
• Administrative Support.
• Workflow Optimization.
• Quality Assurance.

Qualification And Education:

• High school diploma.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.