Regional Credit Supervisor

Your Impact Lowe's Pro Supply is a wholly owned subsidiary of Lowe's Companies Inc primarily focused on serving the multi-family property management industry with maintenance, repair, and operating supplies. The business is experiencing rapid expansion and we are seeking a Regional Credit Supervisor. The Regional Credit Supervisor is primarily responsible for the supervision of regional credit and collection activities. This is a key "hands on leadership" position with responsibility for managing the assigned Region's accounts receivables to achieve specific financial goals and objectives outlined by the Company. The Regional Credit Supervisor will utilize processes, A/R aging reports, Cforia, SX. e, BillTrust, ZenDesk and other system driven tools to monitor the customers assigned to his/her region. The candidate must possess strong customer service skills and good working knowledge of credit and accounts receivable, more specifically, ability to make sound judgement decisions on the status of a customer account, aging, and soft collections. What you will do Provides direction, training, coaching, development, and performance management activities for a team of Credit Representatives and Lead Credit Representatives responsible for a specific portfolio of Multi-family, Student Housing, Government, and Commercial accounts Act as subject matter expert to support team and field partners with credit and company payment policies, processes, and procedures Works cross functionally with key stakeholders to deliver Credit departmental objectives Initiate and participate in process improvement projects; providing recommendations to Credit Director Generate weekly and monthly reports to provide to team and management Maintain accurate credit and collection files as well as electronic collection notes in Cforia Develop key strategies to support team with achieving monthly/quarterly/goals Secure Lien rights for eligible accounts within your portfolio Submit and communicate (as appropriate) accounts for collections and bad debt write-off Assess credit risk and establish/increase credit limits within DLA (CLIR - Credit Limit Increase Review), and/or approval for Pro Card Assist with account reconciliations and order management, as needed Other duties, as assigned Required Qualifications 3-5 Years Minimum supervisory experience Required Experience working with collections software required Cforia experience preferred Experience working with online payments platform required, such as Bill Trust Experience working with ERP system Required Infor SXE experience Preferred Pay Range $72,400.00 - $120,900.00 annually Remote Eligibility Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. Equal Opportunity Employer Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Fair Chance Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. Other Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr