Guest Experience Specialist

Description Muse Knoxville empowers future generations through playful science, technology, engineering, arts, and mathematics experiences that inspire lifelong curiosity. MUSE FOR ALL * POWER OF PLAY * LIFELONG LEARNER * COMMUNITY CONNECTOR

GUEST EXPERIENCE SPECIALIST JOB DESCRIPTION

A Guest Experience Specialist at Muse Knoxville works alongside children and families to help facilitate discovery, exploration, and play with our indoor and outdoor exhibits, while maintaining a clean and safe space for all. They are an energetic, task-oriented individual who excels in customer service and enjoys engaging with guests. SCHEDULE: Need flexibility, Sunday-Saturday 9:00am-7:30pm, occasional evenings; up to 15 hours per week PAY RATE: $14.00/hour STATUS: Part-time; Non-exempt THIS POSITION REPORTS TO: Assistant Director of Guest Experience BENEFITS: Employee discount, birthday party rental discount, ticket exchange program, 401k match, complimentary Muse membership

THIS ROLE WILL BE THE RIGHT FIT FOR YOU IF YOU…

Love the high energy of children Have a passion for engaging with children and STEAM education Love guest relations and interacting enthusiastically with others Excel in delivering excellent customer service Are detail-oriented Have a high level of initiative Are a natural problem solver Enjoy learning new things and helping others to do the same Thrive in a fast-paced environment

AS A GUEST EXPERIENCE SPECIALIST YOU WILL …

Engage and interact with children and their caregivers in a high energy environment Maintain museum safety and cleanliness by resetting spaces and sanitizing toys and touch points throughout the day Open and close exhibit floor and outside exhibit areas Ensure that exhibit spaces are stocked before opening and throughout the day Run planetarium shows and facilitate scripted, interactive shows in front of guests Host birthday parties with the highest level of customer service excellence Supervise and delegate specific tasks to volunteers Communicate with the Assistant Director of Guest Experience regarding exhibit issues, safety concerns, and items that are running low Maintain current knowledge of Muse programming and events in order to enhance guest experience and answer questions effectively Complete daily and weekly cleaning checklist and bathroom checks Facilitate Daily Discovery activity tables and other scheduled programming as needed Support the front desk as needed Requirements

THIS POSITION HAS THE FOLLOWING REQUIREMENTS:

Pass a criminal background check Strong interest in engaging young children and their caregivers Excellent verbal communication and interpersonal skills Positive and friendly attitude Understanding of basic technology and mathematics skills Ability to lift, pull, and push up to 40 pounds as needed Comfortable speaking in front of groups Customer service background and/or experience with children preferred While this job description includes the vast majority of responsibilities, it is by no means an exhaustive and complete listing of tasks you will be asked to do. Each Muse Team Member is expected to be a team player and to jump in where needed to help ensure an excellent experience for the people we serve! Muse for All: You belong, be yourself. We thrive that way. We actively seek to recruit, hire, promote, and retain a diverse workforce - one that welcomes and engages people from every background. We value our staff members, volunteers, and board members and their individual backgrounds, which further our ability to serve and learn from the diverse families that enrich our community. We invite you to join us on our journey. #J-18808-Ljbffr Paylocity