Service Desk Supervisor: SLA Leader & VIP Support
M3 Networks
A leading Managed Services Provider in Southlake, Texas, is seeking a Service Desk Supervisor to oversee the daily performance and quality of the service desk. This hands-on leadership role involves managing escalations, ensuring service level agreements are met, and coaching staff to maintain high service standards. The ideal candidate will have at least 5 years of experience in a Managed Services environment and a proven ability to communicate with technical teams and VIP clients effectively. This role is critical for enhancing service quality and achieving business objectives. #J-18808-Ljbffr
Vacancy posted 4 days ago
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