Strategic Account Advisor

Are you ready to shape the future of IT Join Integris where integrity meets innovation and people come first At Integris we dont just offer jobs we offer purpose As a nationally recognized Best Places to Work and a leader in future ready managed services were redefining how businesses experience IT Our mission is bold to empower clients and employees alike through secure strategic and scalable technology solutions Were looking for talent that thrives in a culture of clarity trust and relentless execution individuals who believe that IT is not just support but a strategic advantage If youre passionate about innovation driven by impact and ready to grow with a company that puts People First youll find your place here Job Summary The Integris Strategic Account Advisor SAA will serve as the primary relationship managerThe SAA is responsible for cultivating and sustaining positive and trusting relationships withour clients providing strategic consultative services aimed at enhancing our clients ITexperience productivity and network security Collaborating seamlessly with our technicalteam the SAA will contribute to the analysis of the clients technical solutions andrecommend adjustments for optimal service delivery Job Responsibilities Serve as the primary relationship manager for Integris clients fostering positive andtrusting relationships Provide strategic and impactful consultative services to enhance clients IT experience productivity and network security; collaborate with other team members as needed Facilitate Strategic Business Reviews SBRs with assigned clients to develop review orupdate technology strategy budgets and service delivery metrics Conduct regular risk assessments to anticipate and address client satisfaction issues managing overall risk levels within the client success team Oversee all critical client communications including project updates handling majorissues and providing VIP interactions Collaborate with Integris technical team to understand day to day operations analyzeoutput and make recommendations for operational adjustments Promote growth of Integris revenue by making recommendations that align productsand services with client needs Stay informed about market trends competitor activities and customer preferences to strategically position Integris products or services Ensure clients receive accurate quotes aligned with forecasting and annual goals Work with clients to maintain hardware software and licensing under currentmaintenance and support contracts Monitor and ensure proper design and implementation of client agreements adheringto Integris best practices and maximizing agreement utilization and gross margins Deliver exceptional experiences to clients and end users by verifying high quality andefficient support Understand and remediate the impact of work that has not been executed as expected Ensure requests are addressed within SLA target Ensure all work customer interactions and relevant customer data is documented andtracked in real time in ConnectWise Meet assigned metrics and KPIs Any additional duties as assigned Job Qualifications 3 4 years of experience in customer success or account management roles; experiencein an ITMSP environment preferred Influential skills to identify cross sell and upsell opportunities Ability to perform in a fast paced environment and pivot between differing tasks Excellent written and verbal interpersonal communication customer service skills andde escalation skills required Ability to promote a positive company image to clients even during moments of tension Strong collaboration skills Understand and embrace accountability and ownership concepts Attention to detail and time management skills Strong customer service mentality and clear phone diction Willing to learn recent technologies and concepts related to this role Understanding of computer hardware and software and common network conceptsincluding cloud computing concepts Benefits Medical Dental Vision Insurance 401K Retirement Plan Minimum 4 Weeks of Paid Time Off PTO Birthday PTO Paid Holidays Paid Time Off for Volunteering Short Term and Long Term Disability Insurance Life Insurance Supplemental Insurance Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries Be part of a team thats scaling nationally investing in vertical expertise and building for better Integris is an equal opportunity employer committed to diversity and inclusion All qualified applicants will receive consideration for employment without regard to race color religion national origin gender pregnancy sexual orientation gender identity age familial status disability genetic information or any other protected class under applicable federal state and local laws #J-18808-Ljbffr Integris