Life Enrichment Lead

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Full Time Channing House, Palo Alto, CA, US

Salary Range: $25.00 To $30.40 Hourly

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

The Life Enrichment Lead is responsible for the planning, coordination and implementation of activities that aim to promote the preservation and enrichment of each resident’s quality of life. Activities take place throughout each day and make every effort to meet resident needs and interests. This position carries out the activity care plan for each resident, which is integrated with the overall interdisciplinary resident care plan. The Life Enrichment Lead demonstrates our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:

Resident Activities

• Familiar with the activity plan for each resident.
• Engage residents in meaningful activities and conduct such programs with enthusiasm as to encourage them to actively participate.
• Observe verbal and non-verbal resident response to activities and appropriately accommodate their needs.
• Interact fittingly and effectively in one-to-one activities according to the residents’ strengths and limitations.
• Assist residents to the programs and determine the suitability of activities for residents who are present.
• Create and maintain activity calendars, ensuring a balanced and appealing schedule.
• Coordinate logistics for events, including booking spaces, arranging transportation, and confirming vendors.
• Purchase and manage supplies for activities and events, staying within budget.
• Recommend changes to supervisor as needed.
• Keep records and documentation as necessary.
• Receive and share information, observe and report residents’ condition or behavior to the Life Enrichment Supervisor or licensed nurse.

Supporting Responsibilities

• Assist residents in transferring, repositioning, walking, while taking measures to reduce falls, skin tears and skin breakdown.
• Assist residents at mealtimes, including distributing meal trays, pouring beverages and/or feeding residents in need of assistance.
• Assist residents to display calendars, pictures, cards, or other mementos.
• Deliver and read mail as needed.
• Help with putting up, taking down, and storing seasonal decorations.
• Maintain a tidy, clutter free environment.
• Maintain infection control practices
• Attend and participate in staff meetings and in-service classes.
• Assist with other tasks as directed by the Life Enrichment Supervisor

Upholding Company Standards

Consistent commitment to:

• Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
• Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
• Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes community.
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes.

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience

• 1-2 years of related work experience.

Educational/Position Requirements

• High School diploma, GED or equivalent experience preferred.

Computer/Software/Technical Applications

• Ability to use a computer
• Proficiency in Microsoft suite
• Ability to input and retrieve data
• Ability to use electronic health record system

Languages

• Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Required Licenses/ Certifications/ Background

• Adult CPR/First Aid certification

Travel Required

• N/A

Skills

• Speaking — Talking to others to convey information effectively.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Customer Service — Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Time Management — Managing one's own time and the time of others.
• Professionalism — Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families.
• Quality Management — Looks for ways to improve and promote quality.
• Safety and Security — Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Cultural Awareness - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity — The ability to speak clearly so others can understand.
• Learning — Willingness to be open to learning and growing.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ethics — Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Positivity — Ability to maintain a positive attitude.
• Presentability — Maintains high standards for work areas and appearance. Upholds dress code requirements.
• Quality — Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Attendance/Punctuality — Consistently at work and on time.
• Dependability — Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Persuasion — The ability to work with others to change their minds or behavior.
• Negotiation — The ability to bring others together and try to reconcile differences.
• Empathy — The ability to understand and share feelings of another.
• Discretion — behaving or speaking in such a way as to avoid causing offense or revealing private information.
• Judgment — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Initiative — Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Reporting Relationships

• Number of Direct Reports (if applicable): 0
• Generally in an indoor setting.
• Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:

• Stand on your feet throughout work period. Significant walking or other means of mobility.
• Possess multi-limb and eye-hand coordination.
• Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 25 pounds.
• Utilize specific vision abilities for viewing work related processes and materials handling.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Able to sit at a desk, working on computers and operating phones.

Channing House Diversity Statement

Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

ABOUT US

Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.

POSITION SUMMARY

The Life Enrichment Lead is responsible for the planning, coordination and implementation of activities that aim to promote the preservation and enrichment of each resident’s quality of life. Activities take place throughout each day and make every effort to meet resident needs and interests. This position carries out the activity care plan for each resident, which is integrated with the overall interdisciplinary resident care plan. The Life Enrichment Lead demonstrates our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.

KEY RESPONSIBILITIES

This position will be responsible for, but not limited to the following essential duties and responsibilities:

Resident Activities

• Familiar with the activity plan for each resident.
• Engage residents in meaningful activities and conduct such programs with enthusiasm as to encourage them to actively participate.
• Observe verbal and non-verbal resident response to activities and appropriately accommodate their needs.
• Interact fittingly and effectively in one-to-one activities according to the residents’ strengths and limitations.
• Assist residents to the programs and determine the suitability of activities for residents who are present.
• Create and maintain activity calendars, ensuring a balanced and appealing schedule.
• Coordinate logistics for events, including booking spaces, arranging transportation, and confirming vendors.
• Purchase and manage supplies for activities and events, staying within budget.
• Recommend changes to supervisor as needed.
• Keep records and documentation as necessary.
• Receive and share information, observe and report residents’ condition or behavior to the Life Enrichment Supervisor or licensed nurse.

Supporting Responsibilities

• Assist residents in transferring, repositioning, walking, while taking measures to reduce falls, skin tears and skin breakdown.
• Assist residents at mealtimes, including distributing meal trays, pouring beverages and/or feeding residents in need of assistance.
• Assist residents to display calendars, pictures, cards, or other mementos.
• Deliver and read mail as needed.
• Help with putting up, taking down, and storing seasonal decorations.
• Maintain a tidy, clutter free environment.
• Maintain infection control practices
• Attend and participate in staff meetings and in-service classes.
• Assist with other tasks as directed by the Life Enrichment Supervisor

Upholding Company Standards

Consistent commitment to:

• Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skills
• Demonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the public
• Provide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared community
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes community.
• Adhere to all company policies, procedures, safety, and compliance practices, and business ethics codes.

JOB REQUIREMENTS / QUALIFICATIONS

To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Years of Related Professional Experience

• 1-2 years of related work experience.

Educational/Position Requirements

• High School diploma, GED or equivalent experience preferred.

Computer/Software/Technical Applications

• Ability to use a computer
• Proficiency in Microsoft suite
• Ability to input and retrieve data
• Ability to use electronic health record system

Languages

• Ability to speak and comprehend English the primary language used in the workplace; ability to speak and/or comprehend other languages utilized by clients is a plus.

Required Licenses/ Certifications/ Background

• Adult CPR/First Aid certification

Travel Required

• N/A

Skills

• Speaking — Talking to others to convey information effectively.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Critical Thinking — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Customer Service — Manages difficult or emotional situations involving residents, resident families, and/or staff; responds promptly to needs of residents, resident families, and/or staff; responds to requests for service and assistance.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Time Management — Managing one's own time and the time of others.
• Professionalism — Presents self in a highly professional manner to others and communicate with co-workers and other departments with professionalism and respect. Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, residents, and resident families.
• Quality Management — Looks for ways to improve and promote quality.
• Safety and Security — Observes and ensures staff compliance with safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Cultural Awareness — Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity — The ability to speak clearly so others can understand.
• Learning — Willingness to be open to learning and growing.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ethics — Treats people with respect; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Positivity — Ability to maintain a positive attitude.
• Presentability — Maintains high standards for work areas and appearance. Upholds dress code requirements.
• Quality — Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance.
• Attendance/Punctuality — Consistently at work and on time.
• Dependability — Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.
• Persuasion — The ability to work with others to change their minds or behavior.
• Negotiation — The ability to bring others together and try to reconcile differences.
• Empathy — The ability to understand and share feelings of another.
• Discretion — behaving or speaking in such a way as to avoid causing offense or revealing private information.
• Judgment — Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Initiative — Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Reporting Relationships

• Number of Direct Reports (if applicable): 0

Work Environment

• Generally in an indoor setting.
• Supervise activities and events outdoors. May be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to:

• Stand on your feet throughout work period. Significant walking or other means of mobility.
• Possess multi-limb and eye-hand coordination.
• Able to reach, bend, stoop, push and/or pull, and frequently lift/move up to 25 pounds.
• Utilize specific vision abilities for viewing work related processes and materials handling.
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit and taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Able to sit at a desk, working on computers and operating phones.

Channing House Diversity Statement

Channing House is an equal opportunity employer. Channing House is committed to providing a work environment free of harassment, discrimination, retaliation, and disrespectful or other unprofessional conduct based on actual or perceived race (including traits historically associated with race, such as natural hair, hair texture, hair type, and protective hairstyles), color, age, religion, national origin, ancestry, citizenship, immigration status, sex (including pregnancy, childbirth, and related medical conditions), gender, gender identity, gender expression, sexual orientation, reproductive health decision making, disability (including sensory disability and use of a service animal by a person with a disability), HIV/AIDS and Hepatitis C status, a legally protected medical condition, genetic information or data credit history, genetic information, status as a victim or domestic or sexual violence (including harassment, sexual assault, or stalking), expunged juvenile record, arrest or conviction records (except as legally required), use or non-use of lawful products off of Company premises during non-working hours, performance of duty in a uniformed service military or veteran status, or any other basis protected by local, state and/or federal law. Channing House also prohibits discrimination, harassment, disrespectful, or unprofessional conduct based on the perception that anyone has or is perceived as having any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

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