Admin Support Staff

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recently recognized by The Boston Globe as a Top 10 Employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member in Holyoke.



What You'll Do:


As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.



Key Responsibilities:

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

What We Offer:

• Professional Growth: Opportunities for training and career advancement within BHN's growing network.
• Supportive Team Environment: Work alongside dedicated behavioral health professionals in a collaborative setting.
• Award-Winning Workplace: BHN is ranked as the 10th Best Employer in Massachusetts by The Boston Globe.
• Diverse Workplace: Bilingual candidates and individuals from diverse backgrounds are strongly encouraged to apply.

What You'll Bring:

• High School Diploma or GED (required).
• 6+ months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

We Hire for HEART!
Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care across Western Massachusetts. Our core values include Humanity, Empowerment, Accountability, Respect, and Teamwork.

How to Apply:


If you're ready to make a meaningful impact as part of a dedicated and compassionate team, we'd love to hear from you.


Click "Apply for Job" below or visit to apply.



Schedule: One week work 20 hours and the other week 24 hours (rotate)


Mondays & Fridays 1:00pm - 5:00pm, Tuesday 2pm - 6:00pm, Wednesday & Thursday 3pm - 7:00pm


Saturdays 9am - 1pm (every other)



Pay: $21.50/hr. plus $2/hr. shift differential after 5pm and weekends plus .50 bilingual differential


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