Program Administrative Assistant - Floater (Springfield/Holyoke)

Program Administrative Assistant - Floater (Springfield/Holyoke)

Job Category: Behavioral Health Requisition Number: PROGR003430

Posted: June 8, 2026

Full-Time On-site Springfield, MA 01104, USA +1 more locations

Pay or shift range: $21 USD to $22 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and a Certified Great Place to Work. Recognized by The Boston Globe as the 10th Best Employer in Massachusetts, BHN is committed to providing high-quality, community-based behavioral health services.

If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as a Program Administrative Assistant. In this role, you'll provide vital administrative support that ensures the efficient operation of our substance use disorder program while assisting individuals in accessing critical services.

What You'll Do:

• Welcomes individuals served and visitors to the facility.
• Completes the intake process by gathering demographic information, insurance verifications, completion and review of intake documents ensuring signatures and other pertinent information is completed.
• Alerts clinical and nursing staff of admission and schedule.
• Answers incoming calls and directs to other staff as appropriate.
• Maintains daily scanning of individual toxicology screens, transfer documents. last dose verification, take home bottle forms, etc.
• Coordinates referrals with clinical staff for ongoing treatment; interacts in an effective manner with agencies.
• Collects payments/copayments by accurately receiving and recording payments from individuals served in a timely and consistent manner.
• Float between our Springfield and Holyoke clinics as needed.

What You'll Bring:

• High School Diploma or GED (required)
• Bilingual (English/Spanish) (required)
• 1-year prior experience providing administrative/secretarial
• Knowledge of Excel, Word, and other Microsoft products
• Proficient in use of all office equipment (copier, fax, PC, printers, and scanners)
• Must have familiarity with Internet, word processing, and email systems
• Ability to understand, empathize, and work with individuals recovering from substance misuse, dually diagnosed and/or methadone-maintained population

Pay: $21.00 - $22.00 per hour (based on experience)

Shift:

Tuesday 7-3 Wednesday-Friday 7-4 Saturday- 7-12 Total 40 hours

If you are interested in this opportunity, please visit our website at and click on "Browse All Jobs" to apply! You can also email your resume to Elisa Auker at View email address on click.appcast.io.

BHN is committed to social justice and diversity and strongly encourages diverse candidates to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.