Accounts Receivable Specialist

Location 12748 Kingston Pike Ste 203,Knoxville, TN, 37934,United States Employee Type Full Time-Non-Exempt Required Degree 2 Year Degree Manage Others No Contact information Name Kathe J. Willings Phone View phone number on click.appcast.io Description At ERISA Services, we are always looking for talented people to join our growing team. If you are looking for a place where you can build a career, be part of a team that truly cares about one another, and enjoy the work you do along the way, we would love to meet you. We are proud to have been recognized as a Top Workplace for the past seven years, an honor made especially meaningful because it is based on feedback from our own team members. Our culture is built around honesty, integrity, teamwork, and a genuine commitment to doing our best for our clients, business partners, and each other. We are currently seeking an analytically minded Accounts Receivable Specialist who enjoys getting to the root of a problem and takes pride in finding solutions. If you are naturally curious, detail-oriented, and the kind of person who enjoys figuring out why something doesn’t quite add up, this may be the perfect role for you. In this position, you will manage a high-volume aging ledger and use NetSuite, Excel, and other internal resources to research account history, investigate billing discrepancies, ensure accurate cash application, and maintain accurate client accounts. We are looking for someone who takes ownership of their work, demonstrates initiative and sound judgment, and is comfortable working independently while also knowing when to collaborate, ask questions, or escalate an issue. This is not a remote position . Position summary: Primarily responsible for providing support in areas such as invoicing a large volume of clients, processing receivables, daily deposits, setting up new clients in various programs, and other duties as assigned to meet business needs across multi-entities. General purpose: Establish recurring billing and process accounts receivable, invoice clients monthly, quarterly and sometimes daily, create new client accounts, assist with vendor revenue sharing posting and reconciliation, and other duties as assigned to meet business needs. Excellent attention to detail Works well in a team environment. Able to work with a diverse group of people. Able to handle large volume of tedious daily tasks Multi-entity experience Good knowledge of General Ledger accounts Position responsibilities: Invoicing Monthly, Quarterly, Annual, and Special Project Invoicing Prepare Invoices Apply credits on client accounts to invoices before sending. Email invoices to clients, high volume both on a monthly and quarterly basis. Audit client accounts to ensure that all invoices have been setup in software. Assist with processing ACH drafts from client accounts monthly and posting payments to client accounts. Assist with processing client Credit Card payments monthly and posting payments to client accounts. Receivables Daily Check Deposits Apply payments to customer accounts. Credits/Platform Receivables Post Basis Points, Per Participant Fees, Loan Maintenance Fees & Pass-through fees to client accounts Data entry of payments received from Platforms. Journal Entries and Payable Entries for intercompany transactions Manage collections on overdue accounts with a solution-oriented mindset, researching customer payment histories beforehand to conduct informed, professional outreach. Collaborate cross-functionally with Sales and Operations to resolve billing disputes, ensuring you bring researched data and proposed solutions to the table rather than just questions. Audit client accounts for past due invoices on monthly basis. Preparation of initial notice of past due Follow up on past dues at 30 days Follow up on past dues at 60 days Application of 90 day past due when necessary Assist with preparation and submission of Platform Fee Forms to obtain payment for costs passed through by the client if needed. Essential skills and experience: 2+ years or more of related experience. 2+ years of experience using accounting software (NetSuite preferred) and Microsoft Excel experience required. Time management: the ability to organize and manage multiple priorities. Excellent interpersonal and communication skills. Strong team player. Self-directed learner with a proven track record of mastering new software or processes with minimal supervision Resourceful problem solver capable of reading between the lines of messy customer data and historical billing notes to piece together financial timelines. Persistent Investigator: A proven track record of exhausting all available digital paper trails—including contract repositories and historical email chains—before escalating issues. Commitment to company values. Ability to quickly learn new software programs and company processes. Associate degree or equivalent from a two-year college or technical school preferred. Valued but not required skills and experience: Accounting experience in a retirement services environment. Why Join ERISA Services? We believe our people are our greatest asset and are committed to helping them succeed. When you join ERISA Services, you'll enjoy: A collaborative and supportive team culture Competitive compensation Our benefits include: Medical, Dental, Vision, Life, STD, LTD, 529, HSA/FSA, AFLAC, PTO, paid Birthday off and 10 paid Holidays Ongoing education and training Opportunities for career growth and advancement Our Core Values Everything we do is guided by our core values: Humble Smart Run to the Awkward They Deserve Our Best You've Got This If these values describe how you approach your work, you'll fit right in. Interested in Learning More? If you're looking for a place where your experience is valued, your contributions matter, and your career can continue to grow, we'd love to hear from you. ERISA Services is a Drug-Free Workplace, E-Verify Employer, and Equal Opportunity Employer. We are committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, creed, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. #J-18808-Ljbffr Poppy Bank