Customer Account Manager

Customer Account Manager

Join a leading global manufacturer of float, value-added, and fabricated glass products and solutions. In this role, you will maintain strong relationships with customers, ensuring their needs and expectations are met. You will support customer orders, solve problems, and collaborate with the outside sales team to effectively manage accounts. This position offers the opportunity to work on impactful projects, collaborating with various departments worldwide to drive success for both the company and its customers.

Responsibilities

• Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
• Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters.
• Anticipate customer needs, identify potential issues, and develop solutions to improve service levels.
• Troubleshoot and resolve customer service issues.
• Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery.
• Partner with the sales team to identify opportunities for improvement throughout the process.
• Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met.
• Address customer concerns and escalate where appropriate.
• Log customer interactions, complaints, and resolutions into the CRM.

Essential Skills

• Order entry
• Customer service
• Inside sales
• Customer support
• Sales support
• Order processing
• Customer service oriented
• Communication skills
• Attention to detail
• Ability to work with deadlines in a fast-paced environment
• Problem-solving skills
• Account management
• Microsoft Office proficiency
• Experience working in a CRM and ERP
• Time management

Additional Skills & Qualifications

• Bachelor's Degree
• Experience working with Salesforce or INFOR M3
• Advanced analytical skills (preparing/analyzing databases and spreadsheets to make business decisions and recommendations to leadership)

Job Type & Location: This is a Contract to Hire position based out of Auburn Hills, MI.

Pay and Benefits: The pay range for this position is $26.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Auburn Hills, MI.

Application Deadline: This position is anticipated to close on Jul 10, 2026.