IT Technical Support

IT Technical Support Position Description This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Owner s Development Group. Hardware/Software Knowledge PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues. Installation, Configuration, And Maintenance Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams. Professional Experience Level/Other Quali Cations Must be able to lift at least 40lbs. Ability to organize short and long-term tasks and communicate status of tasks with clients and management. Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience. Ability to work with others. Self-starter with results driven focus. Capability to assume additional responsibilities. Demonstrated experience managing data coordination and conversion projects. Education/Training Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more. Relevant Professional Licensure & Certifications preferred. Compensation This role is salaried/exempt with a base annual salary range of $71,875.00 - $ 73,875.00 and commensurate with skill, education, experience, and work location. This role is bonus eligible after 6 months of employment. Benefits Package PPO and HMO Medical plans, including a 100% employer-paid base plan and Health Savings Accounts Dental PPO Vision PPO Short Term Disability (100% employer-paid) Long Term Disability (100% employer-paid) Basic Life / AD&D Insurance (100% employer-paid) Critical Illness insurance Accident Insurance Voluntary Life Insurance 401(k) Retirement Plan with Employer Matching up to 6% Generous Paid Time Off Paid Holidays Employee Assistance Programs (100% employer-paid) Perks & Discounts Work-life Balance Professional Development Opportunities Company events and great culture Work Environment This job operates in a professional environment and uses standard equipment such as computers and phones. Physical Demands Be able to sit and/or stand for up to 8 hours per day. Demonstrate the ability to move freely for up to 8 hours per day. EEOC Statement Enterris Associates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr