Retail Assistant Branch Manager

Responsibilities Assist the Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to customers. Serve as a “Keeper of the Woodforest Culture,” creating energy around retail objectives and initiatives. Assist the Manager in developing and leading innovative strategies to grow, retain, and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience and the bank’s reputation by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners. Embrace and lead a technology‑driven customer experience. Lead, partner with, and execute a community engagement strategy with a Community Development Relationship Manager, becoming an intrinsic community partner. Inspire and coach team members to reach their full potential and act as a positive role model. Demonstrate flexibility and perform any other duties as assigned. Other Responsibilities Exhibit operational excellence through diligent adherence to policies and procedures. Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines. Practice branch security procedures and protect customer confidentiality and privacy. Perform branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits, and control checks; maintain and service automated teller machines; and clean work areas. Practice prudent expense management. Address customer questions and concerns by telephone and in person or refer to appropriate internal resources, maintaining ownership until final resolution. Competencies Required Proactive in seeking business outside the branch. Goal‑oriented, disciplined team leader with strong interpersonal skills, sales aptitude, and comfort with outside sales. Open to direct coaching and feedback. Ability to work flexible or extended hours to meet business needs, demonstrating reliability. Passionate about caring for people, exhibiting effective problem‑solving abilities, maintaining composure, and conveying a positive attitude when interacting with customers and internal team members. Quick learner of products, services, policies, procedures, regulatory guidelines, and sales and service processes. Exceptional organizational skills with the ability to prioritize workload and multi‑task in a fast‑paced environment while maintaining accuracy and attention to detail. Familiarity with financial statements and credit reports, and ability to understand instructions, forms, and applications. Job Branch Banking Primary Location South Carolina - Columbia Schedule Full‑time Work Locations SC - Columbia Two Notch-8004 Minimum Qualifications / Experience 3 years of relevant and transferable sales and/or customer service experience. Associate’s degree and 2 years of relevant and transferable sales and/or customer service experience. Bachelor’s degree and 1 year of relevant and transferable sales and/or customer service experience. Demonstrable leadership ability and experience; prior supervisory experience is helpful. Previous in‑store banking experience is preferred but not required. Positive and engaging attitude. Formal Education & Certification High School Diploma or equivalent required. Work Status Full‑time. Supervisory Responsibility Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions. Travel Up to 25% or more outside of branch or as needed by customer. Working Conditions Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Equal Opportunity Employer Woodforest is an Equal Opportunity Employer, including Disability and Veterans. #J-18808-Ljbffr