Account Manager

Account Manager – Audio/Video/Lighting Systems Position Overview Ensure achievement of individual sales goals by deeply understanding client needs, communicating requirements to all stakeholders, coordinating a team‑based approach to delivery, and verifying satisfaction throughout the project lifecycle. Coordinates with: Systems Designer, Project Lead, Shop Manager, Purchasing Associate, Field Manager, and Systems Design Manager. Key Result Areas (KRAs) Account Management Manage client interactions across the full lifecycle: discovery (including APEx needs analysis), programming meetings, follow‑ups, and ongoing relationship engagement. Capture physical and acoustical measurements as needed for potential projects. Close deals through proactive engagement and consultative selling. Achieve individual sales targets. Lead projects and cross‑functional teams through a multi‑department delivery model. Efficiency Maintain a personal sales process efficiency of 0.1 hours per $1,000 of sales value. Monitor engineering, installation, and training progress to ensure client satisfaction. Achieve a 30% win rate on opportunities. Performance Meet or exceed monthly/quarterly/annual sales goals. Maintain 95% proposal accuracy (scope, budget, and technical fit). Deliver an average 30% actual gross profit on sales. Ensure each assigned project is completed to company standards and AVIXA APEx standards. Participate in company improvement initiatives. Achieve 95% of prospecting targets each month/quarter/year. Earn 1 CTS RU (Renewal Unit) each month. Coordination Maintain accurate records in the company CRM. Coordinate with System Design and Support to ensure solutions meet standards and budget. Partner with the Sales Manager to schedule projects to organizational capacity. Work with project architects/owners and system designers to meet schedules, deadlines, and information needs. Collaborate with the Field Manager and Project Lead to support installation readiness. Provide Purchasing with accurate, timely materials lists by the purchasing deadline. Supply Accounting with complete, accurate details for invoicing; track client payments and follow up on late accounts. Coordinate client training to ensure full, confident system use. Job Requirements Embrace and exemplify company core values. 5+ years selling audio, video, and lighting systems. Mastery of Outlook or customer database software. Strong interpersonal and communication skills; excellent writing ability. Proficient with Excel, Word, Outlook, OneNote. Mastery of proposal tools (e.g., Jetbuilt) and CRM platforms (e.g., Zoho). Self‑motivated, collaborative team player; detail‑oriented and conscientious. Strong organizational skills and professional presence; adheres to company dress code. Punctual and dependable; available evenings/weekends/OT as client service requires. Valid driver’s license, good driving record, and reliable transportation; eligible to drive company vehicles per fleet policy. Willing to travel within the U.S. as required. Active participation in at least one local professional association (e.g., Rotary, Chamber of Commerce). Education & Professional Development Bachelor’s degree in Marketing, Business Administration, or equivalent sales experience. CTS certification (Certified Technology Specialist) required or in progress. Strong commitment to continuous learning and process improvement. Working knowledge of audio, video, acoustics, and theatrical lighting systems. #J-18808-Ljbffr