Desktop Support Technician

Desktop Support Technician Job Summary We are seeking an experienced and proactive IT Support Technician to provide advanced on‑site technical assistance at our manufacturing and engineering facility. This mid‑level role involves resolving complex hardware, software, and network issues, supporting escalations from Level 1 support, and optimizing IT systems to enhance productivity in a dynamic production environment. The technician will work closely with engineering and manufacturing teams to integrate IT solutions with operational systems, ensure data integrity, and implement preventive measures against downtime. This position demands strong analytical skills, technical expertise, and the ability to thrive in an industrial setting. Job Description Respond to user‑reported IT issues via helpdesk tickets, phone, or in‑person, providing first‑line troubleshooting for desktops, laptops, printers, scanners, and other peripherals. Handle escalated IT issues from Level 1 support, performing in‑depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering. Install, configure, and upgrade hardware and software, including advanced operating systems, enterprise applications (Microsoft Office 365, ERP systems like SAP), and engineering tools (CAD/CAM software, simulation programs). Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems such as PLCs, SCADA, and IoT networks. Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits to safeguard against disruptions in production and engineering processes. Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews, virtual meetings, and training sessions. Maintain detailed documentation of IT incidents, resolutions, configurations, and system changes in the ticketing system, contributing to knowledge base development. Collaborate with Level 3 engineers, IT managers, and external vendors to resolve high‑level issues, implement new technologies, and support facility‑wide IT projects. Ensure adherence to IT governance, cybersecurity best practices, data protection regulations, and manufacturing standards (ISO 9001, NIST). Provide training and mentorship to Level 1 technicians and end‑users on advanced IT tools, troubleshooting techniques, and security awareness. Manage IT inventory, asset lifecycle, and procurement processes, evaluating and recommending hardware/software for manufacturing and engineering needs. Qualifications Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post‑secondary/Associate’s Degree with a minimum of 4 years of prior related experience. Preferred Additional Skills Advanced proficiency in troubleshooting hardware, software, and network issues. Solid knowledge of networking protocols (TCP/IP, VLANs, VPNs) and cybersecurity fundamentals. Experience with ticketing systems (ServiceNow), remote management tools, and monitoring software. Familiarity with manufacturing technologies, including ERP, MES, SCADA, and industrial automation. Strong analytical and problem‑solving skills with attention to detail. Excellent communication abilities for explaining technical concepts to non‑technical stakeholders. Ability to work independently and in teams under pressure during production‑critical situations. Commitment to continuous learning and adapting to evolving technologies. Salary & Benefits In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C., Denver, or NYC areas is $68,500–$127,000. The salary range for this role in Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, and Vermont is $59,000–$110,000. This is not a guarantee of compensation or salary; the final offer may vary based on experience and geographic location. Benefits include health and disability insurance, 401(k) match, flexible spending accounts, employee assistance program, education assistance, parental leave, paid time off, and company‑paid holidays. Program specifics vary by hire date, schedule type, and collective bargaining agreements. Security Clearance Many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept a conditional offer may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information. Equal Employment Opportunity L3Harris Technologies is proudly an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. The company maintains a drug‑free workplace and performs pre‑employment substance abuse testing and background checks where permitted by law. #J-18808-Ljbffr