Help Desk Technician

Help Desk Technician

Job Category Information Technology

Market Location VA - Northern Virginia

Location VA - Reston

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NVR, Inc. is seeking an IT Help Desk Technician (Tier 1 Support) to work on site in Reston, VA

At NVR, our technology teams are at the forefront of innovation, delivering advanced tools and solutions that empower multiple business lines and support our mission to create exceptional living experiences for our customers. When you join NVR Technology, you become part of a collaborative, forward-thinking team that values creativity, fosters continuous learning, and is committed to helping you grow and achieve your career aspirations.  

Summary

As a Help Desk Technician, you will work independently and with a highly collaborative team to support the software and hardware needs of NVR. In this position, you will provide Tier 1 support for our Microsoft Windows operating systems, Dell/Lenovo hardware and cloud-based solutions with exceptional customer service. This position follows a Monday–Friday schedule.

With a strong growth mindset and desire to grow your career, this position is the gateway to a long technology career with NVR.

Key Job Responsibilities

• Provide exceptional first-level technical support to NVR team members through the Help Desk

• Diagnose, troubleshoot, and resolve issues with Windows OS, Office, custom applications, and Dell/Lenovo hardware in a timely manner

• Manage ticket workflows by identifying, prioritizing, and escalating support requests from calls and Jira queues

• Monitor the network proactively to resolve issues and meet SLA targets

• Support the IT Services team with hardware and software deployments and upgrades

• Collaborate on IT initiatives that improve the end-user experience

If you have a customer service mindset and problem-solving skills, we want you to join our team!

Job Qualifications

• 2+ years in technical support, IT help desk or similar technical roles

• Experience with a Help Desk technical support team

• Hardware experience with Dell and Lenovo

• Experience installing and supporting Microsoft Windows operating systems, Office 2016+ programs

• Strong oral and written communication skills

• Ability to meet deadlines and manage multiple projects

• Preferred:

o Associate's or Bachelor’s degree in IT or a related field

o Microsoft Certification

About Us & Life at NVR

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we’re committed to quality and to our customers, and we take pride in the nearly 500,000 new homes we have sold and built across the country. Working in the homebuilding industry is tangible and rewarding, but not every job at NVR requires a hard hat. We don’t just sell and build new homes; we also manage teams, acquire land, manufacture materials, provide mortgages to our customers, and provide corporate support to NVR’s multi-billion dollar business operations.

At NVR, your desire to excel is matched by our commitment to your success, and we’ll give you the tools and industry knowledge you need. Our management team is tenured and talented, with nearly 80% of them promoted from within, so you’ll find mentors who can share their knowledge, provide career guidance, and encourage your success.

NVR also offers benefits among the best in the industry that reflect the strong commitment we have to all of our employees:

• Competitive Compensation

• Home Purchase Discount

• Mortgage and Settlement Services Discounts

• Comprehensive Health, Life, and Disability Insurance

• 401(k) (Full-time employees are eligible to contribute immediately)

• Employee Stock Ownership Program

• Vacation and Holidays

In addition to the traditional benefits, we offer all our employees stock ownership through a profit-sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10 years, so as we grow financially, so do you.

View more about our exceptional culture and comprehensive benefits at

We are an Equal Opportunity Employer.Drug Testing and Credit Check are required.Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.

This position pays $55,000 - $60,000 per year.

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