Field Manager

Job Description

Job Description

Description:

Dirt Busters House Cleaning is looking for a strong, organized, and accountable Field Manager to take full ownership of our field team.

We believe in developing and promoting our people from within, and we strongly encourage current employees who are ready for the next step in leadership to apply.

This is a hands-on management position responsible for leading our Cleaning Technicians and Field Leads, developing a high-performing team, and ensuring our field operations consistently meet company standards.

We're looking for someone who doesn't just identify problems but takes ownership of solving them.

Team Leadership & Accountability

• Directly manage Cleaning Technicians and Field Leads.
• Set clear expectations and hold field staff accountable for performance, attendance, productivity, quality, safety, and company standards.
• Manage employee performance, coaching, corrective action, and ongoing development.
• Ensure Field Leads are effectively managing and supporting their assigned pods.
• Address staffing challenges, employee concerns, and escalated field issues.

Hiring, Training & Employee Development

• Own field hiring, onboarding, training, and employee readiness.
• Ensure new technicians are properly trained and prepared to succeed.
• Identify employees who need additional coaching or retraining.
• Develop future Field Leads and promote internal growth.
• Conduct performance check-ins and ensure employees understand expectations.

Field Performance & Results

• Take ownership of field quality, productivity, and overall performance KPIs.
• Monitor individual and team performance and take action when standards are not met.
• Drive employee retention and reduce unnecessary turnover.
• Identify performance trends, recurring problems, and opportunities for improvement.
• Ensure consistent execution of company processes and procedures.

Customer Experience & Issue Resolution

• Own quality complaints, service concerns, damages, and theft-related issues through resolution.
• Communicate professionally with customers and field staff.
• Ensure issues are documented, addressed, and followed through to completion.
• Work with Scheduling, Sales, and Operations to ensure successful service delivery.

Field Operations & Resources

• Ensure technicians have the appropriate supplies, equipment, and approved products.
• Oversee field safety and compliance with company procedures.
• Resolve day-to-day field challenges and escalations.
• Identify and communicate operational risks, staffing concerns, and process improvements.

• Strong leadership skills with the ability to manage people and performance.
• Ability to have difficult conversations and hold others accountable.
• Excellent communication, organization, and follow-through.
• Strong decision-making and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working with performance metrics, technology, and reporting.
• Dependable, professional, and committed to developing others.
• Reliable transportation and ability to travel throughout the Phoenix metro area.

Be Kind. Be a Team Player. Own It.

Our mission is to be an awesome place to work with awesome people providing awesome service.

If you're someone who takes ownership, enjoys developing people, and knows how to build a strong, accountable team, we want to hear from you!

Current Dirt Busters employees are strongly encouraged to apply.

• Minimum 3 years of direct people-management experience or equivalent demonstrated internal leadership experience.
• Proven ability to manage employee performance and hold others accountable.
• Experience being directly accountable for team or departmental KPIs and measurable results.
• Experience with employee coaching, training, development, and corrective action.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple employees, responsibilities, and priorities independently.
• Comfortable using technology to monitor performance, track results, and maintain documentation.
• Ability to work full-time, Monday through Friday, and travel throughout our service area.

Preferred Qualifications

• Experience managing teams of 10 or more employees.
• Experience with the full employee lifecycle, including hiring, onboarding, development, retention, and separations.
• Experience leading supervisors or team leads.
• Residential cleaning, field-service, or multi-location workforce management experience.