Field Service Manager

Field Service Manager / Service Manager / District Service Supervisor

Field Service Manager / Service Manager / District Service Supervisor is required to join a leading CNC machine tool builder in Phoenix, Arizona.

The successful Field Service Manager / Service Manager / District Service Supervisor will oversee the day-to-day operations of the service team, supervising Field Service Technicians and Team Leads, monitoring performance, and ensuring efficient service delivery and high levels of customer satisfaction.

The Field Service Manager / Service Manager / District Service Supervisor will ideally have a strong technical background servicing and maintaining CNC machine tools, machining centers, and turning centers, with prior leadership experience managing and supervising a team of service technicians.

Package

• $110,000 - $140,000
• Full benefits package, 401(k), PTO, health, dental, and vision insurance
• Leadership and professional development opportunities

Field Service Manager / Service Manager / District Service Supervisor Role

• Lead the day-to-day service operation in Arizona, coordinating Field Service Technicians and Team Leads to ensure effective scheduling, resource utilization, and timely customer support.
• Monitor service activity, response times, and key performance indicators, taking action where required to improve efficiency, service quality, and customer satisfaction.
• Act as a senior point of contact for customer escalations, working with internal departments to resolve complex service issues and support critical customer situations.
• Manage and develop the service team through coaching, performance reviews, training, mentoring, and workforce planning to build a highly skilled and effective field service workforce.
• Coordinate resources for major installations, projects, and service activities, including parts, tooling, and personnel, while supporting the continuous improvement of service processes and company procedures.

Field Service Manager / Service Manager / District Service Supervisor Requirements

• Associate's degree required, ideally in a technical, engineering, or business-related discipline; equivalent field service management experience will also be considered.
• Previous experience in a field service position, with hands-on experience servicing and maintaining CNC machine tools, machining centers, and turning centers.
• Proven experience managing field-based service teams, including scheduling, resource allocation, workload planning, and customer escalations.
• Strong customer service, communication, and leadership skills, with the ability to coach employees, resolve conflicts, and manage multiple priorities in a fast-paced environment.
• Experience using service management, CRM, or ERP systems, along with strong Microsoft Office skills and the ability to use service performance data to drive operational decisions.

Additional Information

• 12 direct reports consisting of Field Service Technicians and Team Leaders
• Must live within a commutable distance to Phoenix, Arizona