Operations manager

Randstad is seeking an experienced, results-driven On-Site Operations Manager to lead daily operations for one of our major client accounts. In this role, you will serve as the strategic link between Randstad and our client, overseeing on-site workforce management, recruitment, account P&L performance, and daily operational execution.

You will manage an on-site team dedicated to fulfilling high-volume staffing needs, optimizing workforce productivity, maintaining safety and compliance, and embedding Randstad's core values "To Know, To Serve, To Trust" into every aspect of account delivery.

salary: $80,000 - $85,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

Key Responsibilities

Account Management & Client Relations

• Strategic Partnership: Build and maintain strong relationships with key client stakeholders, department heads, and site managers to understand production goals and workforce demands.
• Service Level Alignment: Ensure account operations meet or exceed agreed-upon Key Performance Indicators (KPIs), Service Level Agreements (SLAs), fill rates, and retention targets.
• Business Reviews: Prepare and deliver quarterly business reviews (QBRs) and operational reporting to client leadership to demonstrate workforce performance, cost efficiencies, and strategic planning.

Daily Operations & Workforce Execution

• On-Site Supervision: Direct daily account workflows, including high-volume recruiting, talent onboarding, shift scheduling, check-ins, time-keeping, and payroll processing.
• Performance & Talent Management: Oversee on-site talent engagement, perform safety orientations, handle coaching or performance issues, and execute offboarding/off-site transitions smoothly.

• Resource Optimization: Manage talent pools dynamically to address sudden volume shifts, peak seasonal demands, or unexpected call-offs without compromising client output.

Skills

• Operations
• Leading
• Microsoft Office
• Written Communication
• Oral Communication
• Answering Phones
• Decision Making
• Organization
• Maintaining Calendars
• Documentation of Operations
• Managing
• Oversee accounting functions
• Creating Presentations
• Handling Confidential Information
• Planning
• Problem Solving

Qualifications

• Years of experience: 3 years
• Experience level: Manager

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.