GIS and Project Manager

GIS And Project ManagerThe anticipated hiring range for this role will be $84,346 - $112,048. The GIS and Project Manager works within the Technology Division of the Department of Emergency Communications, Preparedness and Response and provides advanced technical, analytical, and project-management support for mission-critical public safety systems. The position is responsible for enterprise GIS administration, application and interface development, system integration, data management, technical project leadership, and support of technology used by 911 Operations, the Office of Emergency Management, the Radio Shop, and partner public safety agencies. The position serves as the department's technical subject-matter expert for GIS, computer-aided dispatch applications, public safety data interfaces, and internally developed applications. The employee collaborates with departmental leadership, operational staff, the Department of Information Technology, vendors, regional partners, and other City agencies to design, implement, maintain, and improve reliable technology solutions supporting law enforcement, fire, EMS, emergency communications, and emergency management.Duties Include But Are Not Limited ToServe as project manager and technical lead for projects involving CAD, GIS, 911 call handling, radio systems, logging recorders, fire station alerting, camera systems, emergency management systems, AI solutions, and related public safety technologies.Design, develop, test, document, deploy, and maintain interfaces between CAD, GIS, RMS, radio systems, emergency notification systems, logging recorders, fire station alerting systems, mobile applications, and third-party vendor platforms.Serve as the department's subject-matter expert for Esri ArcGIS, enterprise GIS architecture, public safety mapping, geodatabases, web maps, dashboards, and GIS integrations.Serve as the department's subject-matter expert for Hexagon Xalt/Edge Frontier, including interface development, workflow automation, troubleshooting, and maintenance.Develop and support custom applications, databases, scripts, dashboards, and automated processes that improve departmental operations and reduce reliance on commercial software.Evaluate operational processes and identify opportunities to improve efficiency through technology, automation, GIS, and application development.Maintain public safety data integrity through validation, synchronization, quality control, documentation, and troubleshooting.Develop technical architecture, interface specifications, implementation plans, test plans, and recovery documentation.Conduct technical reviews of vendor proposals, Statements of Work, system designs, and implementation plans.Coordinate testing, implementation, upgrades, and production deployments.Support system redundancy, backup, disaster recovery, and continuity of operations for mission-critical applications.Provide technical support during outages, major incidents, planned events, and emergency activations.Provide after-hours, weekend, holiday, and on-call support for critical systems.Develop innovative internally supported applications and automated workflows that streamline City operations, improve customer service, and reduce the cost of commercial software solutions.Coordinate with local, regional, state, and federal partners on interoperability initiatives, grants, and shared public safety technology projects.Provide technical guidance, documentation, training, and knowledge transfer to departmental personnel.Coordinate the maintenance, validation, and submission of ESInet GIS data required for Next Generation 911 (NG911), ensuring data accuracy, compliance with applicable standards, and uninterrupted emergency call routing throughout the Commonwealth's ESInet.Perform other related duties as assigned.Qualifications, Special Certifications and LicensesMinimum Training and Experience:Bachelor's degree in Information Technology, Computer Science, Geography, Geographic Information Systems, Software Development, Engineering, or a closely related field.Experience with managing medium-to-large projects in a multi-department/multi-agency environmentFive years of professional experience involving GIS administration, application development, systems integration, database administration, public safety technology, or management of medium-to-large technology projects in a multi-agency environment.An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.Experience supporting mission-critical 24/7 systems is preferred. An equivalent combination of training and experience may be considered.Licensing, Certifications, and/or Other Special Requirements:None requiredKnowledge, Skills, and Abilities: Typical Knowledge, Skills, and Abilities: These are a representative sample; position assignments may vary.Application development and systems integration.SQL Server, database design, and data management.Public safety CAD systems and operational workflows.REST APIs, web services, and interface development.Project management, testing, and change management.Cybersecurity principles, data integrity, backup, and recovery.Ability to troubleshoot complex enterprise applications and communicate effectively with technical and non-technical stakeholders.Enterprise GIS administration and public safety mapping.Americans With Disabilities Act RequirementsReasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.Environmental Hazards: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.Physical Requirements and Working Environment: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly perform repetitive motions, see, grasp, and finger; frequently talk and hear; and occasionally feel, lift, pull, push, walk, stand, reach, crawl, crouch, kneel, stoop, balance, and climb. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.Equal Employment Opportunity StatementThe City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at View email address on click.appcast.io policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.The City of Richmond Values Veterans. We are an official V3 Certified Company.The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.