Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Tempe, AZ vacancy

Threat Detection & Response Tier 1 Analyst - AZ
$40 - $59 per hour
...Wednesday to Saturday. You will work in office 3 days per week and 1 day remotely.The working hours for this role in the Arizona... ..., and determine when to escalate to other teamsMonitors external service provider activity to detect potential cybersecurity eventsAnalyzes...
Suggested
Full time
Work at office
Local area
Remote work
3 days per week
MUFG
Tempe, AZ
18 hours ago
IT Support Specialist II
...privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe... ...to ensure our employees receive top-tier healthcare coverage.But Wait, There’s More... ...to grow professionally with roughly over 1,000 employees promoted year over year.Tuition...
Suggested
Full time
Temporary work
Casual work
Work at office
Remote work
Weekend work
DriveTime Sales and Finance Company, LLC
Tempe, AZ
2 days ago
Senior Business Systems Analyst- Estate Solutions
...the office four days per week.Company DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a... ...provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day...
Suggested
Temporary work
Work at office
Home office
Flexible hours
Edward Jones
Tempe, AZ
1 day ago
IT Support Technician I
...IT Support Technician I We're hiring an IT Support Technician I to... ...support. This is a hands-on help desk role: you'll be the person our... ...when an issue needs a higher tier Support Microsoft 365 users... ...experience , ideally in a help desk, service desk, or desktop support...
Suggested
Internship
Work at office
Maverick Search Partners
Tempe, AZ
1 day ago
Technical Support Specialist I
$55k - $75k
...Category Customer Service/Support Worker Category... ...In this role, you'll provide Tier 2 support by following established... ...guidance from managers or senior technicians when issues extend beyond your... ...Table: Experience in a help desk, technical support, wireless/cellular...
Suggested
Full time
Work experience placement
Work at office
Remote work
Flexible hours
Night shift
Weekend work
3 days per week
Iridium Satellite
Tempe, AZ
4 hours ago
Senior Technical L2 Analyst - Spend Management
$124.36k - $146.3k
...Senior Technical L2 Analyst is the technical owner for complex Tier 2 product and platform issues, operating at the intersection of... ...verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects...
Full time
Work at office
Local area
Remote work
Flexible hours
3 days per week
US Bank
Tempe, AZ
2 days ago
Business Data Analyst II
...Business Data Analyst II A market leader in financial service advice to tech companies and investors - they possess the most valuable... ...accelerate growth. Managing the process of identifying and tiering the best prospects and aiding in lead generation Supporting...
1872 Consulting
Tempe, AZ
1 day ago
Data and Reporting Analyst, AMXL XLOC
$28 - $43 per hour
...for performance misses, and deliver clear, actionable findings to stakeholdersBasic qualifications- High school diploma, or equivalent- 1+ years logistics or related experience- MS Office experience, including experience with intermediate level in Excel (v-lookup, pivot...
Hourly pay
Work experience placement
Flexible hours
Amazon
Tempe, AZ
3 days ago
Data & Reporting Analyst , Relay Operations Center Tech & Ops integration
$23 - $34 per hour
...programs- Configure the inputs driving shipping decisions for packages in our North American transportation network Basic qualifications- 1+ years of working with computers and Microsoft Office products and applications experience- High school or equivalent- Knowledge of...
Hourly pay
Work at office
Worldwide
Flexible hours
Amazon
Tempe, AZ
1 day ago
Senior Data & BI Analyst - Oracle HCM
...the office four days per week.Company DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a... ...provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day...
Temporary work
Work at office
Home office
Flexible hours
Shift work
Edward Jones
Tempe, AZ
1 day ago
Field IT & Telecom Technician - Flexible Schedule & Travel
...HARDY INDUSTRIES is seeking hands-on I.T. and Telecom technicians in Tempe, Arizona. The role involves various technical tasks from OS installations... ...across different environments. Candidates must have at least 1 year of relevant experience or appropriate certifications....
Hourly pay
Flexible hours
Hardy Industries Inc
Tempe, AZ
22 hours ago
Data Governance & Risk Analyst III
...external) and regulatory expectations related to data in the financial services industry.Familiarity with data lifecycle management, privacy... ...15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day...
Temporary work
Work at office
Home office
Flexible hours
Edward Jones
Tempe, AZ
2 days ago
SAP Materials Management Business Systems Data Analyst
Req ID: 57261At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead...
For contractors
Remote work
NTT DATA
Tempe, AZ
4 days ago
Customer Support Technician II (T2)
$20 - $27.5 per hour
...display in the world. We design, build and service cutting-edge equipment that helps our... ...Key Responsibilities Performs standard Tier I procedures including wafer measurement.... ...Direct Help Line at (***) ***-****, option 1, and following the prompts to speak to an...
Full time
Relocation
Applied Materials
Chandler, AZ
4 days ago
Now Hiring IT and Telecom Field Technicians
...looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client... ...on call and ready to respond to service requests within your territory... ...(a strong plus) At least 1 year of I.T. or Telecom experience...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Tempe, AZ
22 hours ago
Customer Support Technician II (T2)
...display in the world. We design, build and service cutting-edge equipment that helps our... .... Job Description Performs standard Tier I procedures including wafer measurement.... ...Direct Help Line at (***) ***-****, option 1, and following the prompts to speak to an...
Full time
Relocation
Applied Materials
Chandler, AZ
22 hours ago
Business Analyst, IAM Strategy & Product Management
$88.9k - $151.1k
...TrustAs a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq:... ...status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other...
Full time
H1b
Work at office
Worldwide
Flexible hours
Northern Trust
Tempe, AZ
18 hours ago
ITS Support Engineer I
$25 - $41 per hour
...you thrive in a dynamic, high-impact environment?Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that... ...to become an ITS Support Engineer at Amazon!Basic qualifications- 1+ years of Windows Server technologies: AD, DFS, Print Services,...
Hourly pay
Full time
Temporary work
For contractors
Seasonal work
Worldwide
Flexible hours
Amazon
Tempe, AZ
2 days ago
IT Engineer I
$101.84k - $133.67k
...offboarding.Build policies and scripts using vendor APIs for SaaS services such as Google Workspace, Slack, and Zendesk.Provide operational... ...productivity.Requirements:2+ years of IT experience, with at least 1 year in user support within a cloud-first, modern IT environment...
Full time
Work at office
Flexible hours
Oscar Health Insurance
Tempe, AZ
2 days ago
SUPERVISORY MANAGEMENT AND PROGRAM ANALYST
...solutions for issues related to Lockbox operations and customer service. Requirements Help Conditions of employment Conditions... ...five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States...
Full time
Contract work
Part time
Work at office
Immediate start
Remote work
Overseas
Flexible hours
Citizenship and Immigration Services
Tempe, AZ
2 days ago
Remote Staff Business Systems Analyst, Finance
...vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While... ...conditions. These ranges may be modified in the future. Region 1: $170,000 - $200,000 Region 2: $154,700 - $182,000 Region 3:...
Contract work
Work at office
Local area
Remote work
Flexible hours
GrabJobs
Gilbert, AZ
1 day ago
Lead Data Advisor
...expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable... ...Tuesday through Thursday.** Company DescriptionJoin a financial services firm where your contributions are valued. Edward Jones is a...
Temporary work
Work at office
Home office
Flexible hours
3 days per week
Edward Jones
Tempe, AZ
1 day ago
IT Specialist
...outages, bottlenecks, and security risks Maintain data backup, disaster recovery, and business continuity procedures Provide Tier 1–3 technical support to employees across all shifts Ensure compliance with IT security standards, data protection policies, and audit...
Work at office
All shifts
Shift work
Paluo Solar Energy (America) Inc
Mesa, AZ
10 days ago
Technology Support Analyst
...preferredExperience with Active Directory and Azure services, preferredExperience with OKTA and Auth0... ...multiple user departmentsAssist level 1 analysts with escalation and technical... ..., reach, twist, stretch, and work at a desk for long stretches. Must be able to occasionally...
For contractors
Work at office
Local area
Remote work
Dutch Bros Coffee
Tempe, AZ
22 hours ago
Information Technology Support Technician
...Gilbert, AZ Term: 6-month contract to hire We are currently looking for an IT Support Technician to work on site in Gilbert, AZ on a 6-month contract to hire basis. Provide Tier 1-2 support for Windows and macOS endpoints, with a balance of technical execution and interpersonal...
Contract work
Prosum
Gilbert, AZ
4 days ago
Sr. Specialist, Accounts Receivable
...outsourced semiconductor packaging and test services. With a strong track record of innovation,... ...Championing customer needs for top tier customers; acting to create efficient, stream... ...Administration or related field; and a minimum of one (1) year of experience in finance, business,...
Work at office
Local area
Relocation
Amkor Technology , Inc.
Tempe, AZ
22 hours ago
Credit Support Analyst
...experience.Preferred qualifications, capabilities, and skillsMinimum of 1 year of compliance experience, including flood insurance... ...Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions...
Work experience placement
Work at office
JP Morgan Chase
Tempe, AZ
3 days ago
Field Service Technician 1
...Job Description Clean Tech Job Description Job Title: Field Service Technician (FST1) Department: Field Service Reports to: Site Manager... ...any other protected class by local/state/federal laws. 1 for Shift 5: Sunday, Monday, Tuesday and every other...
Hourly pay
Apprenticeship
Internship
Work at office
Local area
Monday to Friday
Shift work
Night shift
Day shift
Clean Tech, Inc.
Chandler, AZ
17 days ago
Technical Analyst
Role OverviewThis role requires an experienced technical professional to manage system incidents and oversee job scheduling software. The on-site position operates in Tempe, AZ or Charlotte, NC, and requires rotating after-hours on-call support.Key ResponsibilitiesMonitor...
Work at office
Local area
Monday to Friday
Circle K
Tempe, AZ
4 days ago
Aftermarket Business Data Analyst
$77.8k - $132.3k
...problems. There is never a dull moment with us.Group/DivisionThe KLA Services team headquartered in Milpitas, CA is our service organization... .... Please contact us at ****@*****.*** or at +1-(***) ***-**** to request accommodation.Be aware of potentially fraudulent...
Minimum wage
Full time
Worldwide
Flexible hours
KLA-Tencor
Chandler, AZ
18 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!