Customer Support Specialist
$18 - $20 per hourDawson
Job Description
Job Description
Customer Support Specialist
Outdoor Power Equipment
$18.00-$20.00 per hour
Monday-Friday, 8:30am-5:00pm
Galloway, Ohio (onsite)
Temp to Hire
Why You’ll Love This Job:
- After being hired on, the following benefits are offered:
- Strong benefits
- Multiple medical plans including HSA availability with company contributions
- Company paid disability and life insurance coverage
- Generous 401k matching
- Competitive pay
- Casual atmosphere/dog-friendly environment
What You’ll Do:
- Handle a minimum of 35 inbound calls and cases daily, with the expectation to take on additional calls or cases as needed, delivering solutions in a clear, courteous, and timely manner
- Provide expert guidance to customers on product issues, usage, or warranty questions
- De-escalate and resolve concerns with empathy, patience, and professionalism
- Stay up to date on product knowledge, with a strong understanding of common troubleshooting techniques for outdoor equipment and small engines
- Accurately document customer interactions in our CRM system to maintain thorough records
- Partner with teammates and cross-functional departments to share insights and improve customer support processes
What We’re Looking For:
- Excellent communication skills; both listening and speaking with a natural ability to reassure and guide
- Strong problem-solving abilities and attention to detail
- Calm, solution-oriented approach to customer concerns and escalations
- Proficiency with computer systems and software applications
- A strong sense of accountability and teamwork
- Ability to function well in a high-paced and at times stressful environment
- High school diploma or equivalent
- Netsuite experience is a plus
- Familiarity with CRM tools and basic troubleshooting steps for mechanical or technical products
Apply Today!
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Vacancy posted 15 days ago
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