Business Services Consultant

Certified Business Services Consultant

The Certified Business Services Consultant (CBSC) serves as the primary liaison and relationship manager for businesses within an assigned industry sector and/or geographic area. The CBSC is responsible for identifying, engaging, and supporting businesses through customized workforce solutions that address current and future talent needs. This role conducts in-depth business needs assessments, develops tailored Business Solutions Plans (BSPs), coordinates service delivery, and maintains long-term employer partnerships to advance regional workforce and economic development goals. Larger sectors may require multiple CBSCs assigned by geography or sub-sector to ensure full coverage and prevent duplication of effort.

Essential Job Functions

Business Engagement & Sector Strategy

• Identify, engage, and cultivate relationships with new and existing business partners through strategic outreach, marketing, and direct engagement.
• Serve as a trusted workforce consultant to businesses within assigned sector(s).
• Convene and support industry partners to facilitate sector strategy approaches that address current and projected workforce needs.
• Maintain collaborative relationships with education partners, chambers, economic development organizations, and industry associations to support talent pipeline strategies.
• Participate in industry groups and professional associations to stay current on trends and workforce needs.

Needs Assessment & Workforce Solutions

• Conduct comprehensive Business Needs Assessments to identify workforce gaps, training needs, and service opportunities.
• Develop, present, and implement Business Solutions Plans (BSPs) and customized proposals tailored to each employer.
• Provide information to employers regarding available workforce programs, training grants, recruitment services, and layoff aversion or reduction-in-force support.
• Collaborate internally to align employer needs with available job seeker and training services.

Program & Project Management

• Facilitate service delivery by preparing contracts, coordinating approvals, obtaining signatures, and ensuring compliance with funding requirements.
• Coordinate recruitment, planning, logistics, and execution of sector-based hiring events, training cohorts, and special initiatives.
• Support the implementation of strategic initiatives through a variety of partnerships and delivery models.
• Manage MOUs, project documentation, and performance tracking to support program outcomes.
• Coordinate submission of required reports and ensure grant/program files are maintained in accordance with audit requirements.

Data, Reporting & Systems

• Complete and maintain detailed Company Profiles/Business Portfolios.
• Maintain timely and accurate entry of employer contacts and project activity in Salesforce and EmployFlorida.
• Monitor and analyze industry and labor market data to identify trends and inform strategy.
• Provide effective communication and information flow between businesses, community partners, and internal teams.

Collaboration & Representation

• Collaborate across departments (Career Services, Programs, Marketing, Policy, Contractor Management) to ensure seamless service delivery.
• Work with Communications to develop targeted messaging and outreach strategies for employers and sector initiatives.
• Provide policy and program guidance to contractors as needed regarding funding parameters and performance expectations.
• Serve on strategic task forces, ad hoc committees, chambers, and community organizations as assigned.
• Deliver presentations at meetings, industry forums, and community events to promote services and initiatives.

Customer Experience & Continuous Improvement

• Maintain frequent follow-up with business partners to assess satisfaction and identify new opportunities.
• Promote sharing of workforce intelligence between Business Services and Career Center staff.
• Strive to achieve the highest level of customer satisfaction for employers, internal partners, and contractors.
• Perform other duties as assigned.

Requirements

Minimum Education & Training

• Bachelor's degree in Business Development, Economic Development, Public Administration, Human Resources, Organizational Development, or a closely related field.
• Minimum of five (5) years of experience in business engagement, workforce development, economic development, sales, or industry-related experience.
• Florida Workforce Professional Certification Tier I required.
• Obtain Business Services Consultant Certification within one year of beginning role.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, etc.).

Knowledge, Skills & Abilities

• Knowledge of workforce development systems, programs, and employer services.
• Strong understanding of business operations and industry workforce needs.
• Ability to perform market research and analyze industry and labor market data.
• Strong verbal and written communication skills, including public speaking and presentation.
• Proven relationship-building and consultative sales skills.
• Ability to manage multiple projects and competing priorities in a fast-paced environment.
• Ability to plan, coordinate, and execute employer-focused initiatives and events.
• Strong organizational skills with attention to detail and documentation.
• Strong change management skills and ability to pivot quickly.
• Ability to work independently and collaboratively across teams.
• Ability to handle confidential information with discretion and professionalism.

Work Environment

• Local travel for meetings, trade shows, employer visits, and industry events.
• Occasional evening and weekend work and local travel are required.

PHYSICAL REQUIREMENTS:

• Stooping. Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Reaching. Extending hand(s) and arm(s) in any direction.
• Standing. Particularly for sustained periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed instructions to other or important spoken workers accurately, loudly, or quickly.
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• The worker is subject to both environmental conditions. Activities occur inside and outside.