Manager New Products & Services

Manager New Products & Services

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE's New Product Development team is looking for qualified candidates to fill an open Manager New Products & Services position! Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

The Manager of New Products and Services lead a team of high-performing product development and analytical professionals to define, develop and launch new products and services that support PSE's business, customer and clean energy needs. The manager is responsible for the complete product development and delivery cycle across multiple product lines, with a primary focus on Distributed Energy Resources (DER), Electric Vehicles (EV), and dynamic rates products. They are a key leader to identify opportunities in the market, assess new products/services, and develop the business case for development. They are accountable to ensure the portfolio's fit with the overall market strategy, customer strategy, and company financial goals, and to deliver measurable business value. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Employee Safety, Development & Team Building - Providing employees with coaching, feedback, and developmental opportunities and building effective teams: Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings. Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable. Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed. Challenges and inspires employees to achieve business results. Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards. Conducts and ensures the completion of performance reviews. Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer and safety results. Leads teams of product management/sales personnel who manage products that meet customer needs and deliver the results specified in the business plans. Expected to bring a creative, forward-looking, and analytical skill set to identifying and solving strategic customer issues for the company. Leads the development of portfolio and market strategies that create customer value, deliver business value, and inform the priorities of customer-facing and grid planning organizations. Identifies and leads efforts to develop new product opportunities. Provides product design and development leadership for DER, EV, and dynamic rates offerings, including roadmap definition, business case development, and cross-functional delivery. Facilitates a collaborative product planning process across PSE. Participates in the in-depth strategic assessment and development of high potential customer market strategies. Responsible for the overall performance of the product portfolios, including tracking outcomes and ensuring initiatives deliver expected customer and business value. Ensures alignment with PSE's regulatory processes and WUTC approval of new product tariffs. Builds awareness and garners advocacy of product offerings among all customer-facing PSE employees and interested parties, including collaboration as needed with the Washington Utilities and Transportation Commission (WUTC) and other regulatory stakeholders. Integrates closely with business analytics teams, regional teams, other customer solutions groups, and all customer facing organizations, to plan and deliver solutions seamlessly to customers. Represents PSE in regional and national organizations and forums as appropriate. Contributes to strategy and development efforts for new product and services. Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in business or related field and 7 years relevant experience; or equivalent combination of education and experience. Experience in managing/planning utility programs/services, customer policies and offerings. Demonstrated leadership in developing products, services, and programs in a cross functional environment. Deep understanding of customer motivations through experience working directly and indirectly in customer facing organizations. Strong analytical, organizational, and project management skills. Excellent oral/written communication skills. Ability to work successfully with internal/external stakeholders representing diverse interests.

Desired Qualifications

• Advanced degree in related field. Keen understanding of utility operations and how customers interact with PSE.

Other Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector. The pay range for this position is $106,600.00 - $253,200.00, and this position is eligible for annual goals based incentive bonuses. PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at View email address on click.appcast.io or View phone number on click.appcast.io.