IT Helpdesk Technician

Job Description

Job Description

Welcome to the Traegerhood:  
Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we're fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us. 

What You'll Do:  

Traeger is looking for an IT Helpdesk Technician to provide frontline technical support across our corporate environment. This role blends traditional desktop/end-user support with hands-on device management (Intune/Kandji-IRU) and audio/visual systems support for conference rooms, event spaces, and office A/V equipment. This person will be the first point of contact for employees experiencing technical issues and a key contributor to keeping our device fleet secure, up to date, and running smoothly.  This is onsite 5 days/week. 

How You'll Help Us Win:  

• Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person 

• Administer and support end-user devices (Windows and macOS) using Microsoft Intune and Kandji (IRU) for enrollment, policy deployment, compliance, and remote management 

• Support Microsoft 365 / Azure AD (Entra ID) administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets 

• Manage and troubleshoot A/V systems in conference rooms and shared spaces, including: 

• Firmware/software updates for sound systems, video bars, displays, and conferencing hardware (e.g., Zoom Rooms, Teams Rooms, Poly/Logitech devices) 

• Setup, testing, and troubleshooting for meetings, town halls, and company events 

• Maintaining an inventory of A/V equipment and coordinating repairs/replacements  

• Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding)  

• Document recurring issues, contribute to internal knowledge base articles, and identify opportunities to automate or improve support processes 

• Escalate complex issues to Tier 2/3, Networking, or DevOps/Infrastructure teams as needed, with clear documentation 

• Support basic networking troubleshooting (Wi-Fi, VPN, printers, conference room connectivity) 

• Assist with physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves 

What You'll Need To Succeed:  

• 2+ years of hands-on IT helpdesk / desktop support experience 

• Working knowledge of Microsoft 365, Azure/Entra ID , and general Windows/macOS administration 

• Experience with MDM tools, ideally Microsoft Intune and Kandji (IRU) , or comparable platforms (Jamf, Workspace ONE) 

• Comfort with A/V equipment: setup, firmware updates, and troubleshooting for conferencing/sound systems 

• Strong troubleshooting mindset — able to diagnose issues methodically and communicate clearly with non-technical users 

• Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi basics) 

• Excellent customer service and communication skills; patient and personable under pressure 

• Ability to lift/move IT and A/V equipment as needed 

Bonus Points if you have this:  

• Associate's or Bachelor's degree in IT, Computer Science, or related field (not required — equivalent experience is valued) 

• Relevant certifications: Microsoft MD-102, CompTIA A+/Network+, or similar 

• Experience supporting a hybrid on-prem/cloud environment 

• Familiarity with IT ticketing/service management systems 

• Basic scripting/automation experience (PowerShell) for repetitive tasks 

Why You Will Love Working Here : 

• Be part of the most disruptive force in outdoor cooking 

• Join a true team working towards a common goal 

• Culture of risk-taking, innovation, & quality 

• So. Much. Food. 

• Have an outdoor lover's paradise in your backyard 

• Full medical/dental/vision package to fit your needs 

• 401k to help you plan for the future 

• Tuition reimbursement 

• Individual professional development programs & initiatives to help you grow professionally 

• Great discounts on all things Traeger 

• Did we mention all the food?