Temporary Admissions & Collections Clerk

Temporary Admission And Collections Clerk

The County of Riverside's Human Resources Temporary Assignment Program (TAP) seeks a Temporary Admission and Collections Clerk to support the Riverside University Health System-Medical Center (RUHS-MC). This is a full-time temporary position located in Moreno Valley.

The department is seeking candidates that have medical front office experience, greeting and checking in patients, obtaining medical insurance information, verifying eligibility, collecting co-pays and scheduling appointments. Candidates should also have recent professional knowledge of, and experience with, the following: EPIC, Microsoft programs, and insurances.

Candidates with admissions and collections experience are highly desired.

The Admissions and Collections Clerk is the journey level classification in the Admissions and Collections series and reports to an appropriate supervisory or manager level classification. Incumbents are responsible for interviewing patients or other responsible parties to obtain, verify, record, and evaluate information required for patient check-in, admission, pre-registration, scheduling, and/or patient accounts for medical or health services. The Admissions and Collections Clerk is distinguished from the Insurance Billing Clerk by the latter's responsibility for preparing and reviewing billing to third party fiscal intermediaries. Advancement to the next level is obtained by competitive selection through an open recruitment.

Schedule: Monday - Friday 8:00AM - 4:30PM

From our humble beginnings in 1893 as Riverside County's first general hospital, Riverside University Health System Medical Center stands today as a pillar of excellence in health care and medical education in the region.

For generations, RUHS Medical Center's highly skilled health care professionals and support staff have been devoted to providing exceptional, state-of-the-art care to the County's diverse populations. We are dedicated to providing contemporary, patient-focused care linked by a robust electronic health record and seamless services in medical, behavioral health and population health management.

Located in Moreno Valley, the 439-bed Medical Center and its 60+ hospital-based primary and specialty care clinics have been recognized for the delivery of high quality care.

About TAP The Temporary Assignment Program (TAP) recruits and hires temporary employees for all County departments. TAP assignments are a great way to learn about working for the County while working on a temporary, at-will-basis.

Examples Of Essential Duties

Review patient personal data to evaluate the patient's eligibility for medical assistance programs using formal medical program guidelines.

Review patient insurance forms and cards to ensure completeness and accuracy as required by assistance programs and private insurance carriers for billing and payment.

Evaluate possible assistance eligibility and refer patients to Medi-Cal and MISP as appropriate.

Contact patient's medical insurance carrier to obtain authorization for treatment and verify eligibility and coverage.

Assist patients with scheduling hospital or clinic appointments in person or over the phone.

Pre-register scheduled services during scheduling process or any time prior to receiving services as directed by supervisor or manager.

Receive and record payments for medical treatment from patients.

Record payment information on patient payment receipt and log this information on the appropriate forms.

Complete patient medical information or MISP Share of Cost Forms; attach cash payment receipt to ensure reimbursement from medical assistance program.

Refer patients with problem accounts to Patient Accounts for review of account status.

Receive required information from patients and complete medical forms to ensure accuracy of patient data.

Collect and prepare receipt for monies.

Register patients for medical services such as emergency treatment and non-emergency walk-in treatment.

Serve as a resource person for patient registration in the Riverside University Health System (RUHS) clinics.

Assist in conducting outpatient registration audits and participate in RUHS quality assurance initiatives.

Reconcile daily charge sheets of patient visits to ensure that charges for healthcare services rendered are captured in a timely manner.

Minimum Qualifications

Option I

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Completion of 18 semester or 27 quarter units from an accredited college or university in secretarial sciences, office practices, business education, or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

Option II

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education or a closely related field to the assignment may substitute for one year of the non-specialized experience.)

Option III

Experience: Two years of clerical experience, including three months performing admissions, collections or billing functions in a hospital, mental health or other healthcare setting. (Six months of clerical experience in a medical setting may substitute for one year of the non-specialized experience.)

All Options

Knowledge of: Modern office procedures, including the preparation of reports and correspondence and filing; the operation of standard office equipment and medical terminology.

Ability to: Perform complete registration cycle, including collection of monies; effectively interview to obtain personal, family and financial information; gather, record and evaluate data in the admission of hospital patients and the handling of patient accounts; maintain accurate records; apply the rules and regulations pertaining to the admission of patients, private and public medical insurance, billing procedures, credit authorizations, and payment agreements; work with very ill, injured and emotionally distressed people.

Other Requirements

License: Possession of a valid California Driver's License may be required.

Skill to type at a corrected rate of 40 words per minute.

Supplemental Information

Questions regarding this recruitment? Please contact Ahjah Davis-Solomon at View phone number on click.appcast.io or at Ahjah View email address on click.appcast.io. For general inquires, please allow up to 2 business days to receive a response.