Manager of Supportive Services (Th-Sun)

Manager of Supportive Services (Th-Sun)

Exciting New Opportunity at The Sanctuary on Potomac! Join us in making a lasting impact! We are excited to announce an upcoming opportunity at The Sanctuary on Potomac, a new 43-unit Permanent Supportive Housing (PSH) development dedicated to providing safe, stable, and affordable housing for individuals experiencing homelessness and those with complex service needs. As we prepare to open our doors, we are building a compassionate, mission-driven team committed to fostering housing stability, promoting resident well-being, and creating a supportive community where individuals can thrive. If you are passionate about serving others, believe in the Housing First model, and want to be part of an innovative and purpose-driven initiative from the very beginning, we encourage you to apply. This is a unique opportunity to help shape a new community and make a meaningful difference in the lives of our future residents. Stay tuned for upcoming career opportunities and be part of this exciting new chapter at The Sanctuary on Potomac.

The mission of the Housing Authority of the City of Aurora (AHA) is to develop and promote quality housing while supporting and encouraging economic opportunities leading to self-sufficiency and independence. AHA accomplishes this mission by providing affordable or subsidized housing at 15 different properties, administering approximately 1700 vouchers, and offering a variety of programs with case management. AHA fosters a professional, productive, and friendly work environment in which the open exchange of ideas and information is encouraged. At AHA, we know that our reputation and impact are built upon the acts of each employee.

Why work for AHA?

• Make a difference in your community
• Earn outstanding benefits including medical, dental, vision, 401k w/ 4.5% employer match, and robust holiday, vacation, and sick leave policies
• Participate in a diverse workplace that values inclusivity
• Volunteer in the community on paid time
• Continue your education on the job and through our tuition reimbursement program

Prior to hire, candidates will receive our full benefits guide detailing these and other benefits.

AHA is an Equal Opportunity Employer.

Job Description

The Manager of Supportive Services provides program leadership, direct service, and administrative oversight for Supportive Housing Services at Sanctuary on Potomac, a 43-unit Permanent Supportive Housing (PSH) community serving individuals exiting homelessness and individuals who are living with disabling conditions, including behavioral health and substance use challenges. This position supervises a supportive services team consisting of two Peer Support Specialists while maintaining direct involvement with residents through the provision of Medicaid-reimbursable supportive services, consultation on complex cases, crisis response, and housing stability activities. The Manager ensures the delivery of high-quality, trauma-informed, housing-focused, and recovery-oriented services that promote housing stability, wellness, and community integration. The position leads coordination among AHA Supportive Housing Services staff, Aurora Mental Health and Recovery personnel, property management, and community partners to support integrated service delivery, clear role definition, regulatory compliance, and positive resident outcomes.

Qualifications

Master's degree in Social Work (MSW), Counseling, Psychology, Public Health, Human Services, or a related field required; Colorado licensure (LCSW, LSW, LPC, LAC or equivalent) required. Minimum three (3) years of experience providing case management, supportive housing, behavioral health, homeless services, or related human services required. Minimum one (1) year of supervisory, team lead, or program coordination experience preferred. Strong working knowledge of Medicaid billing regulations, documentation requirements, quality assurance processes and reimbursement methodologies. Experience monitoring documentation quality, compliance standards, productivity expectations, and program outcomes. Demonstrated knowledge of Permanent Supportive Housing (PSH), strengths based, trauma-informed care, recovery-oriented practices and service delivery. Experience working with individuals experiencing homelessness, including those with moderate-to-high acuity needs, behavioral health conditions, substance use disorders, and complex trauma strongly preferred. Demonstrated ability to supervise, coach, and develop multidisciplinary staff, peer support professionals Working knowledge of HIPAA, 42 CFR Part 2, confidentiality standards, information-sharing requirements, and applicable federal and state regulations governing behavioral health, substance use treatment, Medicaid services, and protected health information. Strong skills in crisis intervention, conflict resolution, de-escalation, motivational interviewing, participant engagement, and cross-system collaboration. Excellent organizational, time management, communication, leadership, and interpersonal skills with the ability to manage multiple priorities simultaneously. Ability to work independently while leading a collaborative team-based service model. Strong skills in engagement, communication, and relationship-building with diverse populations, including individuals with significant barriers to stability.

Additional Information

*Salary $75,000-$76,500 based on education and experience. * Start Date: Anticipated for fall 2026, around November. The exact start date is still being finalized and may be adjusted based on scheduling and other deadlines* Schedule: Thursday - Sunday In accordance with the Colorado Equal Pay for Equal Work Act, we are actively recruiting for this position and accepting applications. This posting will remain open until the role is filled or until November 2026, whichever comes first. We are an Equal Opportunity Employer and are committed to fostering an inclusive and accessible workplace. Qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law. Applicants with disabilities or those who require a reasonable accommodation to complete the application or interview process are encouraged to contact us to request assistance.

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