Manager, LTD Claims

Job Description

Job Description

At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

At OneAmerica, we are committed to delivering exceptional service and meaningful outcomes for our customers. This role blends leadership, operational excellence, and customer advocacy—ensuring that every claim decision is handled thoughtfully and fairly. We’re looking for a Manager, LTD Claims who is passionate about leading people, delivering meaningful service, and driving fair, equitable outcomes for our customers.

What You'll Do Manager, LTD Claims will lead and develop a team responsible for administering long-term disability (LTD) claims with accuracy, efficiency, and empathy. You’ll ensure performance goals are met while maintaining strong relationships across internal teams and with external stakeholders.

KEY RESPONSIBILITIES:

• Lead, coach, and develop a team of claims professionals to achieve performance, quality, and productivity goals
• Ensure consistent, accurate claims handling aligned with workflows, policies, ERISA requirements, and fair claims practices
• Review and monitor claims activity (pending claims, diaries, change of definition reports) to maintain quality and timeliness
• Conduct monthly one-on-one meetings to support employee development and performance management
• Analyze reports and metrics to identify trends, improve workflows, and ensure turnaround times are met
• Manage team caseload distribution to ensure balance and efficiency
• Oversee claim approvals/denials and participate in complex claim reviews
• Respond to and track insurance department complaints, ensuring timely and compliant resolution
• Address and document customer concerns from claimants, policyholders, and clients to enhance service experience
• Collaborate cross-functionally with Legal, Underwriting, QA, Appeals, Training, and other partners
• Support customer retention and growth through participation in presentations and client meetings
• Drive continuous improvement initiatives and contribute to organizational projects

What You Bring:

• Bachelor’s degree or equivalent combination of education and experience
  • High school diploma or equivalent required

  • A combination of education and relevant experience that demonstrates comparable qualifications may be considered

• 5+ years of disability claims management experience
• Strong understanding of LTD claims practices and regulatory requirements (ERISA preferred)
• Proven leadership experience with a track record of coaching and developing high-performing teams
• Ability to analyze data, identify trends, and make informed decisions
• Excellent communication and relationship-building skills
• Strong organizational and time management abilities
• Self-motivated with a proactive, solutions-oriented mindset

• ICA, HIA, LOMA, FLMI, CEBS, or similar industry designations preferred

Salary Band: 06B

This selected candidate will be expected to work hybrid in Portland, ME. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.

Consistent with applicable pay transparency laws, we disclose the compensation range for this position: $79,500 – $132,500 annually . Actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. In addition to base pay, this role is eligible for an annual incentive program.

We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:

• Medical & prescription, dental, vision insurance
• Health Savings Account & Flexible Spending Accounts
• Paid Time Off
• 10 weeks 100% paid parental leave (after completing 12 months of employment)
• 401(k) Plan with company match
• Pension Plan
• Company paid life & disability insurance
• Wellness Program & Company paid employee assistance program
• Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati )

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.

Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.